Client Lead at a global, full-service customer engagement agency and award-winning leader in loyalty, formerly called ICLP. Responsible for client relationship building from initial business win/on-boarding, delivery of consultancy and technical implementation projects to on-going strategic partnerships, including driving value across our loyalty engine and commerce platforms.> Lead in business win with a global mobility service provider.> Client Director for consultancy with a hotel group in EMEA to design a cross-brand loyalty proposition differentiating this smaller player from major hotel chains and online travel agents. The solution includes a fully defined programme, commercials, outline of capabilities/interfaces to seamlessly integrate with diverse technical landscapes, a member engagement framework and a data measurement framework to inform and track performance. > Client Account Lead for strategic partnership with Eurostar, providing their loyalty solution. Helped to develop their wider member experience through customer journey mapping and CEM strategy after leading the successful implementation of the Club Eurostar programme.> Oversaw Mastercard Account (UK & US), helping to create deeper engagement through cut-through payment propositions.> DMA Gold Winner 2017 (Retail): Client Director for the design and implementation of a discreet, surprise and delight customer experience programme for Hackett, with technology empowering staff to create richer in-store interactions and giving members a deeper brand experience through exclusive partnerships. > Previously Client Lead in managing the Club Carlson frequent guest programme (now called Radisson Rewards) for Carlson Rezidor Hotel Group in EMEA, developing award winning loyalty campaigns. Pitched and won Rezidor Hotel non-loyalty EMEA business.

Hybrid role of strategic consulting, client servicing and project management in a medium sized integrated agency with a strong digital heritage. Working collaboratively with clients to develop multi-channel strategies across a wide variety of sectors. B2B, B2B2C & B2CHighlights include:> Launch of CAT B100 feature phone at CES 2014, Las Vegas> Launch of Vodafone’s Digital Parenting online hub and glossy magazine. The online safety initiative was acknowledged by David Cameron, then PM> Launch of a Pan-European community portal (teachtoday.eu) for safe use of new technologies, successfully managing collaboration between 14 of the world’s (then) largest tech companies [incl. Google, Facebook, Microsoft, Yahoo, Bebo, AOL, Orange, Vodafone, GSMA, T-Mobile]Responsible for successful end-to-end delivery of wide-ranging projects: Positioning & Value Propositions | Multichannel Marketing Strategies | Brand Development | DM Campaigns | eCRM | e-Learning Toolkits | Website Design & Production | IA/UX/UI/Accessibility | Rich Media, eCommerce, Loyalty Platform & CMS Integration | SEM & Social Media Strategies | Promotional Videos/Product Demos | Events | Data AnalyticsClient list includes:CAT Phones | MasterCard Worldwide | John Lewis & Waitrose | RBS & NatWest | Towergate Insurance | Columbus Insurance | MSD (Merck Sharpe & Dohme) | Vodafone | Teachtoday | Research Now | GSMA | Green Rewards | Priority Pass

Responsible for managing an in-house agency, account management and creative direction for a wide range of integrated communications campaigns in Lifestyle, Travel and Finance sectors. Projects included: Global brand refresh for 12 businesses and 4 markets | Bar identity and interior design | Re-launch of an annual 128pp London Guide | Event design for Food & Wine Festivals