Mgtr. Ing. Carlos Hernandez Email & Phone Number

Guatemala

Guatemala, Guatemala

• Liderar el Gobierno Tecnológico de los procedimientos internos y externos del banco.• Desarrollar e implementar la adopción de nuevos marcos metodológicos como DevSecOps/DevOps como nuevos modelos de gestión.• Liderar las gestiones de Gobernanza de TI de acuerdo con estándares y buenas prácticas tecnológicas basado en metodologías agiles.• Responsable de la construcción de todo el marco de políticas y procedimientos.• Liderar la estructurar del catálogo de servicios bancarios y la Dirección y establecimiento de los niveles de servicios (SLA´s.).• Responsable de gestionar, facilitar y desarrollar nuevas políticas de gobierno de tecnología, estrategias de TI y recomendaciones tecnológicas.• Responsable de los requerimientos de Auditorías tecnológicas, mostrando atención a las recomendaciones y mitigando el riesgo de los procesos de gobierno tecnológico.• Liderar, Distribuir, priorizar y supervisar los planes de trabajo con el equipo de tecnología.• Desarrollar y trabajar en colaboración con todas las áreas de TI para identificar e implementar estrategias para la gobernanza Tecnológica. • Gestionar los elementos clave en la política de gobernanza de TI, estrategias de TI y aceptación de riesgos e impactos tecnológicos.

Miami, Florida, Estados Unidos

• Lead the work plans with the technology team to deploy productive systems.• Lead software and systems projects for implementation in the production environment (Go-Live) across 4 data centers in the United States.• Responsible for designing and implementing KPI dashboards to manage workflows related to software changes in production environments using technological methodologies.• Responsible for managing the release schedule with various technology engineers to introduce best practices and process improvements for production deployment.• Responsible for communicating all software releases to the CIO and Technology Directors with documentation of the latest versions in production.• Responsible for managing risks that may impact the release or the quality of the product being delivered.• Lead the coordination of Software, QA, database, infrastructure, and systems teams for the implementation of new software versions.• Responsible for maintaining documentation related to build and release procedures to manage the versions of each system.• Develop and implement the adoption of new methodological frameworks and management models to ensure automated and controlled environment management.• Strong strategic planning capabilities (deliverables of tools, approaches, and processes), as well as experience with architecture frameworks.• Establish, update, and implement IT-related procedures.• Manage systems in the United States for technological infrastructure with enterprise-level corporate systems, ensuring technological security and efficiency in the data centers of Atlanta, Dallas, and Miami, Florida.

Miami, Florida, Estados Unidos

• Lead the software and systems projects for the implementation in the production environment (Go-Live) for 7 data centers in the United States, Mexico, and Guatemala.• Lead all the changes to the production of the CAB (Change Advisory Board) directors' committee for approvals of the software, security, networks, systems, database, and technical support teams, based on the ITIL methodology.• Responsible for designing and implementing a dashboard of indicators (KPI) for manage a Workflow of changes to production based on process controls audits using the ITIL agile methodology according to the change policies of emergencies, standard changes and scheduled changes, for approvals of the CIO and chief technology officers.• Responsible for managing the release schedule with technology engineers to introduce best practices and improvements to the processes for deployment in production.• Responsible for communicating all software releases to the management committee directors and the end customer with documentation of the latest versions in production.• Manage risks that may impact the Release or quality of deployed software.• Lead the coordination of the DevOps, QA, database, Software, and systems teams for the implementation of new software versions.• Responsible for developing deployment procedures based on agile and secure methodologies, implementing automated releases in AzureDevOps PDQ Deploy, SCCM, ConnectWise, Scripts and Terraform.• Responsible for maintaining the documentation related to the compilation and deployment procedures to manage the versions of each system.• Responsible for troubleshooting production issues of all applications business during and after deployments for the entire production environment in the United States, Guatemala, and Mexico.

Zona 10, Ciudad De Guatemala, Guatemala

• Technology and communication manager, responsible for the IT department in Guatemala to manage technology and computer systems.• Responsible for the annual budget and guarantee CAPEX/OPEX profitability depending on projects and technology needs, based on headquarters in the United States.• Responsible for managing the transactional, operational, accounting, monitoring, and human resources, as well as their databases • Lead projects of transactional systems and monitoring, implementing legal compliance regulations for the Special Verification Intendancy (IVE) and the national registry of people (RENAP).• Responsible for redesigning the new strategies of the operational processes for the central transactional system (ERP) for customer service modules, finance, sales, compliance, human resources, and technical support.• Responsible for transactional systems, communication, networks, and security of all agencies around Guatemala.• Lead local infrastructure technology projects for new virtualization implementations in the data center.• Design, develop, and coordinate systems, policies, and procedures based on the internal regulations of the headquarters.• Responsible for data security, access to networks, and backup systems security of all internal/external clients.• Responsible for managing internal and external technology providers in Guatemala.

Guatemala, Guatemala

• System administrator in the United States, Guatemala, and Mexico, managing the infrastructure with more than 800 enterprise systems at the guaranteeing the security and efficiency of the infrastructure of technology in the data centers of Azure, Atlanta, Las Vegas, Miami, Ft. Lauderdale, Guatemala and Mexico.• Lead the infrastructure migration project between data centers principals of the NAP and Flexential.• Implementation of Office365 for the entire company, migrating Outlook Exchange on-premises for Cloud Office365 for the main domain and subdomains corporate.• Responsible for security through access controls and backups for the protection of the data of the technological environment.• Implement and lead the SolarWinds monitoring project for applications, Azure, Cisco, Cloud, Databases, networks, operating systems, Servers, virtual machine, VMware, and web sites.• Project to deploy code infrastructure through AzureDevOps with Terraform to control changes to production based on approvals.• Security Project to deploy, manage and remediate security patches, security, and tertiary applications through Patch Manage Engine, Skout, Rapid7, and WSUS for servers, networking, and workstations.• Project VMware upgrades to vCenter 7 for all host ESXi servers and Simplivity for US, Mexico, and Guatemala.• Balancing load distribution project in the Las Vegas data centers. Vegas, Atlanta and Fort Lauderdale using the Cloudflare system to balance traffic from multiple systems, using proxy tools for all requests from external systems.• Project of Remote App and Terminal servers based on the operating system of Windows servers for greater performance in the response of applications that are hosted in different data centers in Guatemala, Mexico, and the United States, united so that customers can access remotely via VPN.

Master'S Degree, Master Business Administration, Máster

Certificate English Language

Bachelor'S Degree, Systems Engineering, Engineer

Associate'S Degree, Computer And Information Technology Technician