Inge K. Email & Phone Number

Mcdonough, Georgia, United States

Maryland, United States

• Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.• Lead, guide and direct all related Human Resources staff members and activities.• Recruits, interviews, tests, and select employees to fill vacant positions.• Plans and conducts new employee orientation to foster positive attitude toward company goals.• Keeps records of benefits plans participation such as insurance and pension plan, personal transactions such as hires, promotions, transfers, performance reviews, and terminations, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.• Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.• Advises management in appropriate resolution of employee relations issues.• Responds to inquiries regarding, policies, procedures, and programs.• Administers performance review program to ensure effectiveness, compliance, and equity within organization.• Administers benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance.• Investigates accidents and prepares reports for insurance carrier.• Conducts wage surveys within labor markets to determine competitive wage rate.• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.• Prepares reports and recommends procedures to reduce absenteeism and turnover.• Represents organization at personnel related hearings and investigations. • Contracts with outside suppliers to provide employee services, such as canteen, transportation, or relocation service..

Greater Columbus Area

• Supervised departmental Call Center operations, often working with client leadership to resolve issues as they arose in a swift fashion• Maintained optimal quality levels by monitoring call volumes at all times to ensure adherence to Service Level Agreements (SLAs); also engaged in pattern forecasting and workflow development • Developed and implemented call processes and scripts used by Center staff, along with the creation of a call list• Confirm tracking, contact attempts, etc. and resolve systems problems that have an adverse effect on departmental standards• Handled duties related to payroll processing, investor relations, analysis and reporting, keeping the latter accurate and timely• Measured productivity using statistics related to total calls, the average number of calls on hold, hold times, etc. • Played an integral role in authorizing and publishing the TSYS Future Leader Program to reduce churn and cut costs by 15%• Was crucial to attaining Aux 0 reviews, yielding highly positive SCS reviews

Lee County, Alabama, United States

• Created and implemented helpful, effective staff personnel training programs for a Tier 1 auto parts manufacturer; focused on topic areas including safety and new hire benefits• Noted training areas in need of improvement and leveraged innovative measures to improve trainees’ learning using custom content and a productive learning environment catered to all learning styles• Led New Hire, Annual and Quality Systems trainings regarding NCR/CAPA, Change Control and Audit, along with FMLA and EEOC• Called on key performance indicators (KPIs) to refine training functions and develop assessment tools• Stayed informed of developments and trends in training topic areas such as hiring trends, recruitment, employee relations, HRIS and the ADP product suite• Applied for and secured a $1M grant to fund trainings such as pilot and incentive programs • Received positive compliance reviews that led to the company earning its aforementioned Tier 1 status• Excelled in training 100% of all company team members during all years of tenure in this role

Fort Jackson, Sc

• Directed the operations of a staff of over 100 Soldiers, aiming to reinforce each one’s expertise in performance standards and unit protocols• Designed and introduced a full-scale course curriculum to aid new Soldiers in adjusting to the workflows of their respective units and efficiently carry out their duties; partnered with Unit Officers to note training inefficiencies and make necessary amendments • Honored with a Leadership Medal for guiding military staff and setting an example for how to maintain order, discipline, commitment and high morale in a team setting• Also earned an Army Achievement Medal for surpassing quarterly course instruction and performance review goals • Furthermore, received the American Soldier Defender of Freedom Medal as a result of steadily demonstrating Army values

Greater Columbus Area

• Aligned operations with International Standardization Organization (ISO) and Occupational Health and Safety Assessment Series (OHSAS) requirements at all times, ensuring compliance of over 300 staff members per OSHA, ADA, and Worker’s Compensation• Supervised, scheduled and guided a team of Student Aides• Worked with clients in an ethical, accountable manner conducive to gaining their trust; sought out their feedback and used it to help empower staff teams to keep operations in accordance with desired outcomes• Crucial during an HR Department revitalization project, working with global partners to shift training to a new center location; also worked jointly to develop and enforce 10 new policies, leading Employee Handbook revisions as part of this process• Crafted and brought to life a cutting-edge training program that succeeded in positively transforming the Exide culture

Columbus, Georgia, United States

• Set up accounts, processed orders, and responded/resolved client issues/concerns.• Responded to consumer letters, compose letters, in a timely professional manner.• Interacted with Federal Express to provide account information for delivery of order.• Responded to consumer emails concerning order status, payment history, balances, product information, and delivery issues.• Managed training for new agents.• Compiled information and prepared reports.

Master Of Business Administration - Mba, Human Resources Management And Services, 3.85

Activities and Societies: Alumni Association• Studies included Marketing, Leadership and Ethics, Global Financial Management, Human.

Bachelor Of Science - Bs, Business-Human Resource Management

Associate Of Applied Business (Aab), Business Administration And Management, General