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Auckland, New Zealand

Leadership and Team Development: Lead the consolidation of the Learning Capability Managers and Learning Solutions Designers into a unified Learning Experience team. Fostered a high-performance culture with a focus on innovation, earning recognition including a Legend Award and multiple Standout Star nominations for leadership excellence.Strategic Learning Solutions: Directed the development of tailored learning solutions to address prioritised business capability needs. Provided thought leadership to advance the organisation’s learning practices and drive a culture of continuous improvement.Award-Winning Initiatives:Pinnacle High Achievers Award: Received for the Best Customer Advice Learning Programme, which ensured compliance with the Financial Services Legislation Amendment Act (FSLAA). The programme trained ~1600 nominated representatives to meet NZQA Level 5 Financial Services capability standards, including over 50 hours of learning, on-the-job evidence, assessments, and online reporting.Full Financial Advice Provider License: Contributed as a learning expert to the successful application for Westpac New Zealand’s Full Financial Advice Provider License, involving complex stakeholder engagement and strategic planning.Efficiency Improvements: Initiated and led a project to simplify the Mandatory Learning suite, resulting in a saving of over 23,000 hours across the business, allowing teams to focus more on customer engagement.Strategic Enterprise Capability Programmes: Managed the delivery of various strategic enterprise capability programmes, enhancing organisational competencies and aligning learning initiatives with business goals.Budget Management: Managed project work within a shared budget, making informed decisions on budget allocation and prioritisation to align with strategic objectives. Regularly reviewed and adjusted budgetary allocations to ensure efficient use of resources and project success.

Auckland, New Zealand

Strategic Partnership: Collaborated closely with the Logistics function, encompassing multiple Distribution and Fulfilment Centres across New Zealand, to align the logistics people strategy with the broader business and people objectives.Leadership Development:“Leadership Behaviours” Implementation: Led the rollout of the Leadership Behaviours programme across the Logistics business, enhancing leadership practices across all brands.Talent Management Framework: Developed and introduced a comprehensive Talent Management Framework and leadership toolkit, supporting talent development and succession planning.Fulfilment Recovery Initiative: Acted as Workstream Lead in the Fulfilment Recovery Squad, focusing on improving leadership, culture, and capability within the Online Fulfilment Centre, driving significant enhancements in operational efficiency and team dynamics.

Auckland, New Zealand

Team Leadership and Agile Practice: Led the Learning Design and Delivery Team, leveraging Agile methodologies to develop and deliver learning solutions tailored to prioritise business needs. Supported effective Agile workflows and managed the learning solutions backlog in collaboration with the Learning Talent and Culture team.Design Thinking Implementation: Championed the adoption of Design Thinking principles within the team, driving the successful execution of key business programmes, including the Best Customer Outcomes Programme, which focused on delivering fair, clear, and suitable customer experiences.Team Empowerment and Morale: Created a trust-based environment that empowered the Learning Solution Designers, significantly improving team morale, productivity, and performance.

Auckland, New Zealand

Capability Solutions and Stakeholder Engagement: Partnered with Heads of HR and Business Units to identify and address people capability requirements. Designed, developed, and implemented capability solutions and frameworks, initially supporting the Contact Centre and Operations teams and later expanding to a pan-bank role.Agile Team Leadership: As Scrum Master, established effective Agile practices and led the team through Sprint activities, ensuring continuous improvement and stakeholder engagement. Recognised with a monthly ‘Legend’ award in May 2018 for contributions to Agile adoption.Successful Rollouts and Recognitions:Motivate Programme: Lead the successful rollout of the Motivate program to over 1,800 employees, enhancing performance, development, and reward processes. Received an HR & Corporate Affairs quarterly team recognition for this achievement.Self Service Module: Supported the digital team in developing an online module on ‘Self Service,’ earning a monthly ‘Legend’ award in May 2017 for this contribution.

Bryanston

Role Purpose: Led HR for the Equity (self-owned) restaurant business, managing 93+ restaurants.People Leadership: Supervised 3 HR Business Partners supporting various equity regions.Note: I held this role for a short period due to my immigration to New Zealand.

Bryanston

Yum! Restaurants International, The Franchisor for KFC and other Quick Service Restaurants12 July 2013 – 30 November 2015Role Purpose: Directed a team of People Capability Managers across South Africa to enhance franchisee people capabilities in a growing market. Collaborated with Operations to provide consultative services and high-level HR interventions aligned with the people strategy.Market Scope: Managed HR support for 700+ restaurants and 50+ franchisees.Key Achievements:Heartstyles Initiative: Led the rollout of a business-wide initiative aimed at building character in Restaurant General Managers, enhancing their ability to make clear, constructive, and goal-oriented decisions.Team Development: Developed and supported a strong team through a restructuring process. Successfully combined operations and people capability roles to streamline service delivery to the franchise system. Achieved a 80% success rate in promoting team members to more senior roles.Budget Management: Oversaw budget management for HR initiatives, ensuring effective resource allocation and cost management within a large franchise system. Made strategic decisions about budget adjustments and prioritisation to support operational needs and growth.

Role Purpose: Co-drove the HR agenda with Information Technology, focusing on organisation and role design, talent and skills, ways of working, and engagement. Embedded Global HR approaches and processes, ensuring the interests and needs of employees were addressed to sustain a culture of high performance and high engagement.Key Achievement: Managed a comprehensive business unit-wide restructure, resulting in an enhanced operating structure for all teams.

Role Purpose: Managed change for various IT-related projects.Key Achievement: Led the change and training efforts for the rollout of a Sales Force Effectiveness tool across the 5 Sales and Distribution Regions in South Africa.

Role Purpose: Led a team of Quality Coaches and managed the full Learning & Development function for the Customer Interaction Centre. Developed and implemented strategy, processes, and procedures for the newly formed contact centre.Key Achievement: Investigated and addressed issues leading to ‘full beer returns’ due to incorrect order capturing, duplicate orders, and inconvenient delivery times. Successfully coached staff to close gaps, resulting in a 688% return on investment and an expense saving of over R 52,000 per month.