Participated in Agile sprint planning, researched and wrote test cases for new features, and determined regression testing needed for current product cycle. Reported defects along with supporting documentation for development. Verified fixes to ensure quality deliverables by the end of the sprint. Reviewed customer documentation for technical accuracy and completeness.• Initiated cleanup and prioritization of the test cases leading to a 30 % reduction and shorter regression test cycles without compromising quality. • Assisted Customer Support team by recreating customer found defects in-house to obtain knowledge of customer usage of the product in order to impact future development decisions.• Partnered with Customer Support team in writing knowledge articles to enhance customer’s understanding of product installation on the Mainframe.• Provided feedback and recommendations to developers on software usability and functionality.• Created technical documents detailing third party installation and configuration procedures to allow other QA staff to be self-sufficient in maintaining their environments.• Achieved Scaled Agile certification resulting in working more effectively with the product team within the Agile Framework.• Acquired product build process knowledge on the IBM Mainframe to function as the developer backup resulting in nightly builds to continue together with the distributed ones when the developer was unavailable.

Developed and executed test cases for web-based and client-server software applications. Designed test plans and defined cases for functional, integration system, and user acceptance testing to provide quality product testing for our customer base. • Ported existing test procedures from distributed platforms to IBM Mainframe to ensure consistent testing of the product across all supported operating systems. • Leveraged WebSphere MQ System Administration knowledge to create additional in-depth test cases resulting in more thorough testing and a higher quality product sent to the customers.• Improved the quality of the Transaction Monitoring Product by writing robust test cases and creating better test tools which reduced the failure rate by more than 50%.• Interviewed candidates for new positions with a focus on Unix and Mainframe skills to ensure individual were hired with the correct skill sets. • Mentored junior testers to quick start their ability to produce quality test cases.