Ingeborg Dankbaar Email & Phone Number

Eindhoven, Noord-Brabant, Nederland

County Dublin, Ireland

• Point of Contact for transferees, for both EU and non-EU citizens, with their activities including their ao Move, Home Search, School search, Settling In, and with internal & external agents • Communicate & Organise briefing calls with assignees and/or (international) companies registering and managing their needs expectations, destination, and immigration procedures, provide continuing support & advice• Schedule pre-move surveys; calculate, prepare, and send quotations to internal & external customers• Handling & Managing inbound, outbound, third country, and domestic moves including origin, freight/transport, and destination services, coordinating (special) services with dispatch, client, customer• Coordinating and providing assistance with local registrations, immigration, search for neighbourhoods, school/childcare• Providing prompt solutions to various problems that clients encounter once moving to Ireland • Communicate and demonstrate processes, KPIs, tools, and systems up to date; ReloAssist & CORE

County Dublin, Ireland

• Point of Contact for B2B & B2C customer; coordinating shipments with clients and availability• Communicating and dealing with escalations, queries, and processes both internal and external• Preparing shipping documents, tracking orders• Communicate and demonstrate processes, tools, and systems; Sage, Carlo (Soloplan)• Developed and implemented new processes, and job sheets that helped and specify a uniform process, this was done in compliance with stakeholder• Optimise and streamline processes at all levels following Lean Six Sigma• Part of Health & Safety Committee

Dublin

● B2B with commercial responsibility of a portfolio of 10,000 device contracts across Belgium, Netherlands, Luxemburg, and Germany● Managed Print Services (MPS) clients from all industries; public and private sectors● Managed SaaS products and infrastructure of network printers; focus on upselling, cross selling and renewals; an example worth 25K● Responsible for profit & loss, revenue, and delivering SLA● Communicating and collaborating with clients and various peers and stakeholders (internal and external)● Optimise and streamline processes at all levels following Lean Six Sigma and Prince2 principles● Manage Operational Readiness Review (ORR) and Statement of Work (SOW) Process; Scale ranged from smaller local service agreements to large international deals.● Analysed and Implemented contract risk management and dealt with difficult client situations; through pro-active setting realistic expectations, client specific portfolio of services to achieve sales targets● Xerox Print Services scope; office supplies and add on services such as user management and increased security● Communicate and demonstrate about processes, tools, and systems● Achieved of targets at Xerox throughout my employment; recognised through Customer Achievement AwardProject: involved with a project related to supply chain and in reducing the cost of delivering orders. Participated in the review and documenting the new ORR process for the XPS countries.

Dublin

● Communicating and collaborating with clients and various peers and stakeholders (internal and external) ● Analysed and Implemented contract risk management and dealt with difficult client situations; through pro-active setting realistic expectations, client specific portfolio of services to achieve sales targets ● Main contact for one of the Managed Print Service (MPS) accounts; dealing with escalations and processes● Excellent working in a team. Skills demonstrated by managing and training with inspiration and vision to achieve targets● Deploy and resolve technical issues by using in-house and external tools; managed consumables escalations and queries from service desk ● Developed and implemented a process book that helped and specify a uniform process which saved an average of 10 minutes per handling for the service desk, this was done in compliance with stakeholder; recognised through Customer Achievement AwardProject: created a handbook for the service desk, for one of our external partners (Post Sales Supply Chain), on how to create a ticket, log a query and to chase any outstanding queries.

Dublin

● Primary contact for Dutch/Flemish customers, responsible for ordering all consumables● Main contact for in-country subsidiary for Xerox

Eindhoven En Omgeving, Nederland

● Supplying product information over the phone● Responding to complaints both verbally and in writing● Responsible over forecasting pre-packed vegetables/fruit

Advanced Business Management

Activities and Societies: Student Council

Higher Certificate, Digital Marketing Professional

Marketing, Advertising And Management

Activities and Societies: Student Council

Bachelor Of Business, Project Management, Certificate

Module - Framework and Scope Management

Marketing Certificate Nima-A

Business Diploma Mds C (Business School), Mds-C

Havo Certificaten - Dutch Leaving Certificate, Hoger Algemeen Voortgezet Onderwijs (Havo)