Inge De Graaf Email & Phone Number

Utrecht, Netherlands

Setting up a country-wide, more Agile collaboration between the six Dutch road traffic control centers. This new way of working is made possible by the implementation of a new system (which replaces 30 old systems): project CHARM. Also: (re)structuring the portfolio for the traffic managers’ workplace and systems and lead in (re)structuring physical workplacesResults:- Improvement in teamwork of my own project team, by clarifying present issues in for example communication, leading to… Show more Setting up a country-wide, more Agile collaboration between the six Dutch road traffic control centers. This new way of working is made possible by the implementation of a new system (which replaces 30 old systems): project CHARM. Also: (re)structuring the portfolio for the traffic managers’ workplace and systems and lead in (re)structuring physical workplacesResults:- Improvement in teamwork of my own project team, by clarifying present issues in for example communication, leading to e.g., a more common developed project-structure- Multi-year plan for traffic control centers with e.g. common use of camera’s and PDCA-cycle. After laying bare current issues in collaboration with employees and management, and formulating a shared vision. Show less

Utrecht Area, Netherlands

The Managing Director requested me to lead the improvement of the culture/Agility of the IT& Change departmentResults:- Action plan based on interviews with employees and management- Projects like organizing a Cyber-event for subsidiaries (30 management-members and cyber-experts) & making cyber-risk-memo’s

Utrecht Area, Netherlands

Responsible for 30-60 employees. Also, e.g.: coordination change and redundancy & restructuring the team after several system migrations, interim-manager, robotics/digitalization, customer-interviews and helping formulate a new project for the new collaboration with Vitality Resultaten, e.g.: - Max. employee satisfaction 2018 & 2019 and more Agile team- Fast reduction of lead times from 15 weeks to 1 day- Significant reduction in absenteeism

Utrecht Area, Netherlands

Youth Network. Responsibilities: organization of events in collaboration with other companies, to do the PR and monitoring and drafting the budget Results :- More internal as well as external brand awareness, supported by e.g. several big events (with Inter Company Association) and by doing more and better PR. - Membership growth from 100 to 250 and increase of activities

Utrecht Area, Netherlands

Responsibilities: organization of events in collaboration with other companies, to do the PR and monitoring and drafting the budget Results :- More internal as well as external brand awareness, supported by e.g. several big events (with Inter Company Association) and by doing more and better PR. - Membership growth from 100 to 250 and increase of activities

Utrecht Area, Netherlands

Project Manager of several project, e.g. Customer Satisfaction Surveys (Net Promotor Score) and Customer Registration System (KIS) Results: - Early completion of Traineeship: in 8 instead of 16 months- Early completion of implementation KIS and NPS- Setting up a team in 2 months (due to new product release/deadline)

Utrecht Area, Netherlands

Responsible for the coordination of 15-20 employees, hiring and training new employees and backup of the head of the department.Results:- Implementation Lean Six Sigma and change process- Coördinator for Cross Border-project with the CJIB (collection agency)

Utrecht Area, Netherlands

Administration of traffic violations

Utrecht Area, Netherlands

Utrecht Area, Netherlands

Utrecht Area, Netherlands

Course: Introduction to EthicsResponsible for: giving seminars, checking and grading papers, to help organize the course,

Utrecht Area, Netherlands

Responsible for e.g.: year-calendar, organization of activities & forming committees, communication with members & professors/the faculty and the board, making records of best practices, etcetera.

Utrecht Area, Netherlands

E.g.: organization of information days about the study, also giving presentations on these days and giving other administrative support

Master Of Science (Msc), Master Policy & Organizations (Sociology)

Activities and Societies: Member of education committee Thesis & internship: Social Media & Internal Communication at the Public Prosecutor

Master Of Arts - Ma, Philosophy

Activities and Societies: Member of education committee Thesis (Eng.): John Rawls' Theory of Justice & Martha Nussbaums Capabilities.

Pre-Master, Policy & Organizations (Sociology)

Exchange, French & Russian

Activities and Societies: Member of ASSET (Association des Étudiants Internationaux)

Summer School, How France Became 'Modern'

Participated at courses and conferences about history, philosophy, musicology, literature and art

Bachelor’S Degree, Philosophy, Minor Policy And Organizations (Sociology)

Activities and Societies: E.g. mentor for new students (2010-2011), member of education committee (2010-2011), chairman prom-committee.

Education record

Activities and Societies: Project for Wageningen University, Editor of Cratera (school newspaper)