Attend to and action all incoming queries, amendments and quote requestsEnsure that all processes are followed as per the Standing Operating Procedure (SOP)Ensure that a diary is followed in terms of follow ups on outstanding information, documentation or feedbackStrive to grow the underwriting portfolio (New Business and Expanded Business)Develop and maintain positive broker and insurer relationshipsAssist claims staff as requiredProcessing of unpaid premiumsAction all renewals as per the agreed processes with each insurerNegotiate ratingsChecking accuracy and applying attention to detail of information / documents received from brokers and insurersChecking information in relation to prescribed guidelines and acceptance criteriaPrepare and finalize of closing documentsIssuing of new business on CIMs & MMXEffectively communicate details of insurance and conditions, risk coverage, premiums and benefits to brokersAnalyse risks of loss related to catastrophe, possible loss or severityChecking survey reports and sending risk requirement lettersNegotiations with insurance consultants (insurers)Processing of corrective action implemented by insurers or on our (PFS Group) Binder Facility on multi-claimantsAssisting Brokers on obtaining quotations in the market via ATU, Camargue, CIA, Cross Country, HIC, Hollard Personal and Commercial, Hollard Trucking, Old Mutual Insure, ONE Sure and SantamOffer Value Added Products to Brokers at new business stage via Chartered Auto Underwriters (Car Hire), One Loyalty (Home & Road assist), Phishield and Xs SureAdhere to regulatory proceduresRecord keeping of all communication in One Drive or any other appropriate systemEnsure that there is a comprehensive understanding of all duties and obligation relating to the position and ensure that these are met in accordance with the relevant legislationEnsure that you adhere to all compliance related requirements in terms of the FAIS Act and stay compliant at all times

Commercial Lines quoting on potential new business (Property, Agri, Engineering)Maintain set service levels with existing brokers and new venturesManage relationships with brokers in conjunction with Account ExecutivesCIB Internal liaison and backup between sales department and brokersNegotiate ratingWorking within CIB mandates and SLA’s Checking information in relation to prescribed guidelines and acceptance criteriaIssue of Hold Covered’sPrepare and finalize of closing documentsIssuing of new business on system A Specialised reporting Dealing with broker queries

To ensure that all International Programmes are serviced within the agreed SLA’s from Head Office.Checking all renewal and new business instructions from producing offices and brokers to ensure correctness before processing. Issuing new and renewal business documentation and dealing with policy amendments.Raising credit and debit notes.Liaising with brokers and policy holders, handling queries and any other ad hoc administrative tasks.Liaising with and assisting the International departments worldwide with queries on all International programmes placements.Handling and solving queries from Credit Control department.Ensure accuracy of outgoing documentation is up to company standards.Facilitating the timeous renewal of policies.Preparing the reinsurance documentation.Loading of Clients and Processing of Premiums on HDI Global System accurately.Loading the policy documentation on the HDI Global administration platform.Assistance with collection of charges or premiums from clients.Acting as resource and technical support specialist on insurance matters.Controlling, collecting and maintaining insurance related records and data.Keeping abreast of legislative developments. Issuing of SASRIA documentation

quotes, client queries, municipal additions and reports, cancellations, underwriting, admin

Customer service, Quoting on Motor, Householders, Houseowners, AllRisks, Adcover, Telephone.email queries, cancelations and endorsments, renewals, refunds

Admin, Dealing with insurance companies to get the best premium for client, unmets, tracker arrangements.