Inge Straatman Email & Phone Number

Zoetermeer, The Netherlands

Responsible for the implementation of 4D visualization software for the rendering of CT, MRI and Ultrasound images. Part of the Healthcare Information Informatics Business Unit of Canon Medical Systems.Responsibilities:• Working in conjunction with Sales team during pre-sales phase engaging early in customer requirements, including Workflow analysis and advise on optimization of software usage;• Coordination of (onsite) resources to facilitate the deployment of Canon Medical software;• Interfacing to the customer, managing the requirements and expectations of the deployment process and going live;• Risk Management and Mitigation;• Status reporting to internal and external project stakeholders;• Defect reporting follow-up and customer support communications concerning the project base;• Training and management of Junior Project Manager, including responsibility to assign projects.

Communispace implements Online market research software and offers Community Management for the purpose of generating consumer insights, facilitating relationships between corporations and its consumers, allowing corporations to react promptly to market opportunities and to adapt business strategies. Responsibilities:• Assistance to Implementation team during Community pre-launch stage;• Scheduling, preparation and deployment of market research options (Surveys, Discussions, Quick Polls, Brainstorms), enabling conversations amongst community members probing for ulterior answers; • Risk Management and Mitigation; • Analysis of research results, reporting of results of the market research to stakeholders advising on strategy changes.

Lionbridge Technologies is a major player in the Globalization and Localization business. Lionbridge coordinates worldwide the translation of amongst other Legal Documentation, UI, Online Help, Websites, E-Training and Flash Demonstrations. Responsibilities:• Customer relationship management • Project quoting, budgeting, cost control and customer invoicing; • Managing customer communications at project start throughout the assignment until project delivery;• Scheduling, timely execution and control of tasks while monitoring the overall quality of the deliverables;• Enabling of weekly team meetings to discuss customer requirements, managing multidisciplinary teams (technical, language, testing) to ensure timely progress.

Independent owner and manager of specialty food retail business and jewellery design home marketing business. Responsibilities:• All aspects of operations, including business development, employee management, sales, marketing and purchasing. • Imported specialty foods from abroad. • Established product branding and developed sales strategies. • Performed direct sales through home demonstrations, fairs and fundraisers.

Mindport IBS (now called Entriq) develops a custom multilingual Billing & Customer Relation Management (CRM) system for Broadcasters, delivering to customers worldwide and in a variety of languages. Responsibilities:• Management of multidisciplinary projects and reporting to stakeholders;• System implementation, scheduling of resources, managing customer expectations, the change process, system testing and going live according to QA requirements;• Analysis of customer processes & procedures and the mapping thereof into the CRM system through configuration tables;Processing of Change Requests, for either new software features or system failure resolution. Determination of the nature of customer issues and allocation to appropriate team. Monitoring of progress, reporting to the customer and follow-up on feedback.

MultiChoice is a Subscription Management Service Provider for Pay TV channels (now Canal Digital group). The Billing & Customer Relations Management system used by the Central European local offices is developed by Mindport IBS. (see above).Responsibilities:• Managing of Billing & Customer Care Representatives, their schedules, their professional performance and progress;• Recruiting and supervision of an international team of trainers in order to set-up satellite Customer Care offices in Central Europe, implementing generic business procedures onsite and trained users on the Billing & CRM system;• Daily management of the Billing & CRM system, including activation of the Pay TV channels, the billing thereof, issue of direct marketing letters and issue of technical assistance orders.

Business consultancy specialized in reducing operating costs by improving productivity and efficiency.Responsibilities:• Analyses of service and manufacturing companies in operations, purchasing, financial, sales and logistics departments to assess current business systems, procedures and results; • Produce, in agreement with the customer the productivity, efficiency and quality improvement plans;• Introduction and acceptance of new procedures, through ”champion groups” facilitating changes from bottom up and training all levels of employees in the new procedures;• Customer contacts, ensuring acceptance of, and adherence to the new procedures and systems, and agreement with the customer that the expected results were achieved.

Prince2 Foundation Course

Mba Degree, Business Administration And Management, General

Master'S Degree, Italian Language & Literature

Activities and Societies: Minerva

Minor Degree, Public Relations And Mass Communications

Bachelor'S Degree, Italian Language And Literature