Mark Ingle Email & Phone Number

Mount Pleasant, SC, US

United States, US

• Led four teams (Cloud Arch, Eng, Fin, DR) in adopting automation alongside Agile and Scrum for public cloud delivery, resulting in a 25% rise in operational efficiency and 40% faster project timelines.
• Designed and partially implemented an internal AWS Managed Services solution, projecting $64M in savings over five years; final implementation pending $2M company investment.
• Engaged in cross-functional collaboration with sales, marketing, and product teams to align cloud solutions with executive goals and supported the COO in weekly board meeting preparations.

United States, US

• Led the completion of all AWS partnership requirements for Gainwell, solidifying the company's presence in the AWS ecosystem and unlocking valuable resources and benefits.
• Acted as a key contributor in negotiating and finalizing the Enterprise Agreement contract between Gainwell and AWS in 2022, optimizing Cloud Services procurement and cost structures.
• Took ownership of the AWS Managed Service Provider separation from DXC, smoothly transitioning Gainwell to self-managing AWS and maintaining uninterrupted, high-quality service delivery.

United States, US

• Achieved an annual savings of $12.7M in infrastructure costs by implementing operational enhancements, optimizing infrastructure, and enforcing stringent policies.
• Revolutionized financial reporting generating $2.2M in annual cost avoidance while empowering senior leadership with advanced features for data-driven decision-making.

United States, US

• Pioneered the evolution of Gainwell's Infrastructure as Code (IAC) platform and championed training initiatives, resulting in a 65% boost in deployment speed.

Ashburn, Virginia, US

• Orchestrated the successful completion of AWS MSP Audits in 2017 and 2020, fortifying DXC's compliance with pivotal industry benchmarks and bolstering its competitive edge by securing vital certifications.
• Directed geographically dispersed teams across the Americas, supervising 80+ professionals and steering 75+ projects, culminating in TCV of $60M.

• Spearheaded strategic planning and executed an AWS migration for two SaaS offerings, achieving a combined annual savings of $2.63M, reflecting a 58% cost reduction.

• Orchestrated the streamlining of operations for 108 SaaS clients, overseeing two primary application offerings and six sub-offerings across 200+ servers. This initiative led to a 21% increase in client satisfaction, a.
• Led a diverse team of 13 full-time employees across the US and abroad, providing comprehensive training and mentorship.
• Pioneered a SharePoint site to centralize client knowledgebase and maximize workflow efficiency for all Cloud-based teams within the division, successfully managing 100+ clients and 200+ servers. This initiative.

• Streamlined operations for 87 hosted companies, expertly maintaining 131 Windows application servers, 8 SAP reporting servers, and 14 MS SQL Servers.
• Efficiently managed peak workloads, including 7 simultaneous onboardings and 23 concurrent client upgrades involving private cloud hardware and software.
• Led and trained a diverse team of 7 full-time employees across the US and abroad, fostering professional growth and skill development.
• Provided strategic guidance for the development and deployment of ETL projects, ensuring optimal performance and results.

• Collaborated with sales staff and prospects to determine requirements, identify risks, and devise onboarding strategies.
• Devised capacity planning strategies to allow rapid client growth.
• Established new server protocols to ensure SAS70/SSAE16 compliance.
• Consistently exceeded contractual SLAs of system uptime of 99.5%
• Developed a proactive culture emphasizing client satisfaction through comprehensive documentation and communication with both internal and external stakeholders.
• Prioritized global resources to meet clients’ rapidly evolving requirements.