I am an Industrial Engineer specialized in business management with 4 years of experience in analysis, planning, and quality of processes. Skilled in continuous improvement processes from a statistical perspective (DMIC) using modeling, implementation, and control focused on Lean Six Sigma; and from a systemic view (NLP) based on strategic planning, change management, design and liquid thinking, especially in the services industry. During my professional career, I´ve developed high-impact projects in the areas of tactical/operational planning, logistics (DDMRP and Just in Time), quality processes (Six Sigma Services), and areas of project management, which has helped me allowed to build a deep understanding of customer service (internal and external) and business dynamics. Positive, detail-oriented, and contributing team member, I am committed to the highest levels of professional and personal excellence.