Ingmar Aafjes Email & Phone Number

Barcelona, Cataluña, España

Barcelona, Cataluña, España

Main responsibilities:- Engage with customers via phone, email, tickets, webinars to accompany them during the onboarding process, solve their queries and increase response rates for the Benelux market- Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them to understand their situation and drive success- Manage, monitor and drive your portfolio to maximize conversion- Identify proactively business opportunities- Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections- Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation- Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).- Translating of documents/brochures

Barcelona, Cataluña, España

Main responsibilities:-Credit Management-Clearing Credit Balances-Dispute ManagementGained knowledge in:-SAP-ERP-Salesfore

Amsterdam, Noord-Holland, Nederland

My main responsibilities were:• Develop and execute strategies to drive business in new and existing markets• Timely and accurate forecasting to build a predictable and recurring revenue• Establish and maintain positive business and customer relationships• Project management and logistic coordination• Resolve customer complaints regarding sales and service• Monitor customer preferences to determine the focus of sales efforts• Analyze sales statistics• Project sales and determine the profitability of products and services