Managing cargo, logistics and port liability insurance claims in the Baltic States and CIS at Marine Underwriting Services SIA - MGA of HDI Global Specialty SE. Acting as a senior point of referral for technical queries. Preparing the monthly claims reports - bordereau to the principals.

Managing claims from submission to the final decision. Appointing external stakeholders involved in claims such as surveyors and lawyers. Collecting information and supporting documents for the analysis of claims before taking a decision on the receivability of a claim. Ensuring customer satisfaction, demonstrating service excellence through fair compensation of valid claims, but also handling any complaints associated with a claim. Supervising the claims payment process. Ensuring rights of… Show more Managing claims from submission to the final decision. Appointing external stakeholders involved in claims such as surveyors and lawyers. Collecting information and supporting documents for the analysis of claims before taking a decision on the receivability of a claim. Ensuring customer satisfaction, demonstrating service excellence through fair compensation of valid claims, but also handling any complaints associated with a claim. Supervising the claims payment process. Ensuring rights of recourse against third parties are safeguarded. Show less

Overall company management - sales, operations, finances, HR. Railway freight forwarding of timber shipments from Belarus to the Baltic ports, terminal operations with own equipment and staff in Muuga, Riga, Klaipeda. Container shipments from the Baltics to Asia.

Sales and business development, procurement and operations management of NYK Line and ACL/Grimaldi agency. Air and sea freight forwarding. Development of international partnership, networking.

Shipping line department management, sales and business development of K-Line agency.

Shipping line department management, sales and business development of P&O Nedlloyd agency.

Container vessel and yard stowage planning and operations management. Hands on implementation of a new terminal IT system Navis Sparcs.