Maarten Held Email & Phone Number

Maarssen, Utrecht, Nederland

Through hard work and tireless effort, I was fortunate to transition during the migration of Unet into Eurofiber. I am very gratefull for this oppertunity.

Almere, Flevoland, Nederland

In service of Eurofiber. Secondment by Network31

Amsterdam Sloterdijk

Forklift operating; offloading, receiving-, processing and picking ordersOccasionally sorting, putaway, strapping, sealing, some light administrative and miscellaneous work.

Diemen Zuid

As a Customer Experience Specialist II, I support our Online Media Specialist team.This entails technical, administrative and financial support on a specialist level.It also requires a day-to-day know-how of recent developments, an overall cross-departmental sensitivity, decision making and oracle experience.Aside from extensive experience with aforementioned, I handle complex and sensative customer cases personally, to ensure matters get taken care of with utmost discretion.Resolving issues and educating all parties envolved, creates satisfaction and empowers all involved.It also gives us a chance to better ourselves.Although indepth knowledge is usefull, I have learned I will simply never know everything.However, with my empathic and overall interested nature, I am able to create support from other people and departments around me.This requires assertivity, trust and at least a basic understanding which I do enjoy gaining and maintaining.

Diemen Zuid

Updating and improving our customer care knowledge base and troubleshoots.Learning about MS Visio taught me how to make abstract concept visual.I learned to structure and organizer knowledge-, process flows on a high level basis.Through calldriver analyses, I learned to prioritise. Regular consulting with both knowledge- and stakeholders, taught me about inter departmental interests and navigating through them.Due to internal changes new opportunities presented themselves.

Leeuwarden

- Customer Support DSL (half a year)- Second line DSL (1 year, six months)A more advanced path to support overall customer care.In depth support of billing, administrative (order management or delivery) and technical support for our ADSL and VDSL customer care and customer base.- Skill based routing (the rest of this term)A mix of customer support and second line support, which was a new callcenter development.

Bachelor Of Multimedia, Ing., Communication, Multimedia, Design And Technology

Activities and Societies: Algemene Studenten Verenging Wolwêze, Studentenvereniging Ataraxia (Trinitas Leovardiae), Gemengd Filosofisch.

Grafisch Management, Productie Management