Jorge A Mendoza Email & Phone Number

Miami Beach, Fl, Us

Miami Beach, Florida

• Directs and greet Residents, guests and invitees.• Resolves and follows-up on all complaints/issues.• Provide customer service, communication and time management skills.• Monitors Emergency Response System.• Monitors and controls Electronic Security Control Systems.• Monitors and controls access to the building.• Maintains daily log, records and forms.• Responds to emergency situations in a timely and efficient manner.• Resolves and follows-up on all complaints/issues.• Maintains a safe and secure environment throughout the building/property.• Follows safety procedures and maintains a safe work environment.• Other duties as required.

Miami, Florida, United States

Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

Miami Beach, Florida

• Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors• Anticipate guests needs respond promptly and acknowledge all guests• Monitor and maintain cleanliness sanitation and organization of assigned work areas• Answer department telephone within specified amount of rings determined by property guidelines using correct greeting and telephone etiquette

Miami Beach

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition• Knowledge of and promotion of Regal Crown Club Program• Handling of all monies (cash, credit cards, travelers’ checks, gift cards and coupons).• Knowledge of all passes and discount tickets accepted by REG and their proper handling procedures.• Responsibility for accuracy of their cash drawer and all other passes and discount tickets accepted.

Miami Beach

three years of experience working as a Night Auditor Functional knowledge of maintaining financial controls and compliance In depth knowledge of night audit and to ensure quality service is provided to all guests to highest level of service and to prepare daily statements.• Introduced and implemented an accounting system • A/R and A/P data to manage automatic ledger balances• Balanced and audited for accuracy in accounts• Completed and transmitted daily management and accounting reports• Resolved accounting discrepancies• Performed guest service representative duties• Followed up with guests to ensure satisfaction• Balanced credit card and check transactions• Checked guests in and out of hotels

Miami/Fort Lauderdale Area

The duties consist on check guests into and out of the hotel, inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as assigned. Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned. · Manage and resolve all guest complaints (and compliments) in a professional and courteous manner · Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc. · Ensure that the front desk and back office is clean and well organized. · Resolves complaints and inquiries concerning service and facilities. · Ability to communicate with public, hotel staff and management in a professional manner. · Initiate and monitor shift checklists for proper completion of tasks · Provide effective communication to all departments of guest activity. · Maintain a high level of professional appearance and demeanor.

Miami Beach

Extremely knowledgeable, reliable and committed night auditor having four years experience in providing efficient, friendly and hospitable service at the front desk. Providing friendly and efficient check out and check in service. Managing the night audit process via Opera and Aloha system of resorts. •Exceptional capability in dealing with external and internal guests. •Accountable ability stand and move all through the front office and carry out essential job functions continuously. •Strong ability to gather accurate information and resolve problems. •Superior communication skills. •Strong ability to preserve a clean, neat and well-groomed appearance. •Proficient in handling computer software.

As Temp Position with Nish as a Contract Analyst my responsibilities consisted on providing our contract support specialist to one or more key vendor maintaining collaborative productive work, including the facilitation of regular contracts. •Provided support to our Project Managers, Pricing Team, Work Center and Contract Activity specialist on allocating and facilitating their request.•Updated FOA systems on a regular basis to track progress.•Handle government contracts from multiple agencies.•Used our procurement list to retrieve information.

Tax Associate Fairfax, Virginia Seasonal As an associate our job consist of filing of returns, providing other information to clients that may be relevant to their tax and financial situation, and performing other duties as assigned:•Attended to mandatory policy and procedure training preparing accurate tax returns and offering electronic e-filing returns.•Prepared close to 150 Returns in average a year.•Promoted and provided additional or alternative products and services which the company offers like Peace of Minds, RAC, RAL and Tax Cut products..

•Arranged all invoices to patch up with purchase orders for input into our database.•Added up 200+ invoices to match check amounts.•Routed invoices and other payment request documents received in Accounts Payable.•In charge for sorting mail, filing, and general office duties.

Worked with customers on a daily basis, meet their banking needs and either answered or referred their financial questions to the appropriate supervisory individuals.. Secured the financial institution nightly Responded to customer inquiries regarding account balance•Accepted and processed customer deposits and loan payments.• Used 10 key to process monetary transactions.•Maintained and balanced a cash drawer daily

Associate Of Arts - Aa

Business Administration

Associate Of Applied