- Developed and maintained integrations between various company systems using APIs and Python-based automations.- Collaborated with diverse teams from multiple locations to develop and implement effective solutions.- Created multiple Slack bots to streamline and automate various workflows, enhancing team productivity and efficiency.- Implemented a Slack bot responsible for creating tickets from other employees to IT, Facilities, HR teams, improving response times and optimizing ticket management process.- Developed a software request flow, including automated license assignment and direct installation of these programs on user machines.

Investigation of live bugs with QA team, support players from most games of the company (using Zendesk and Helpshift), planning the implementation of new tools, edit and creation of FAQ content and internal guidelines, help in account recovery issues, verifying the player's information and our database, verify Subscription and Undelivered Purchases problems, report new issues, suggestions, and feedback to the developer team and create new canned messages based on which topics would be relevant in new updates.Software used: Helpshift, Zendesk, Analytics, Kibana, Jira, Confluence, G Suite andGuru.