• Authored and secured $1 million worth of private and public funds; managing project lifecycle from initiation to conception, ensuring adherence to project scope, schedule, and budget.• Co-authored four (4) research-based articles highlighting the ecosystem of employer engagement and best practices when hiring at-risk and trafficked youth.• Coordinated and Moderated virtual and in-person stakeholder steering committee groups of over 100+ employer and workforce partners, service providers, and youth to ensure efficiency and a clear outcome for pilot programs in selected communities. • Designed and facilitated workshops, webinars, and training sessions for over 1,000 participants annually. to include ensuring consistency in content delivery and adherence to quality standards.• Led the design, coordination, and project management of nationwide workforce development conferences convening over 1,000+ employers, youth serving organizations, and government entities to advance research and best practices in the field.

• Oversaw a portfolio of 30 international client accounts as the primary liaison between the client and the corporation.• Managed the company’s brand across multiple platforms to improve digital presence and implemented marketing campaigns leading to a 32% increase in web lead generation.• Co-designed and launch Interview Valet Español, an internal digital platform used to interview and train bilingual team members, as well as translate company book and newsletters from English to Spanish.

• Monitored and evaluated all United Kingdom (U.K.) energy consumption market data to provide company-wide reports to stakeholders and partner agencies. • Collaborated with team to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability. • Remotely managed and supervised staff in satellite offices of Mallorca, Spain and Manila, Philippines; traveling to sites to mentor and coach site leads, provide training, guidance, and support to enhance team skills and site performance.• Deployed to the Philippines as a site improvement specialist to lead the rapid re-structure and re-launch of a customer service database; developed new training tools/manuals and created/tracked KPI’s to improve client experience; resulting in customer retention rate of 33%.

• Provided user safety feedback and recommendations to leadership based on observed patterns and trends, leveraging legal and local law enforcement recommendations. • Led a three-month performance improvement sprint by overhauling operational infrastructure to improve user safety, increase third-party advertising, and decrease malicious behavior resulting in a 90% reduction in user reports of violence. • Forged partnerships with the World Wildlife Coalition and National Center for Missing and Exploited Children (NCMEC) to create centralized policies and programs against content involving wildlife trafficking and child exploitation.

• Collaborated with stakeholders to gather requirements, define project scope, and establish milestones, facilitating clear communication and alignment of project goals, which led to delivered projects ahead of schedule and within budget constraints.• Led nation-wide unification effort of Covenant House shelter programs; collecting and analyzing data to present to leadership team.• Cultivated and maintained new partnerships with donors to effectively increase awareness and secure funding for shelter programs.• Researched innovative ways to fund and improve the Covenant House Aspired Home program, which housed youths who identified as victims of human trafficking.• Founded Covenant House NY Outdoor Adventure Program, which provided youth with the opportunity to build valuable relationships with peers and gain interpersonal communications skills by way of outdoor activities.• Co-founded Covenant House NY LGBTQ+ club Youth Alliance, which utilized peer education, community engagement and social awareness as a way for allies to support the community.

• Maintained accurate case files of up to 10 clients within the human trafficking division.• Assist clients in accessing benefit programs for which they are eligible; employment, housing, medical, etc.• Consulted with pro bono legal services on recommendations for clients involved in the justice system.• Coordinated with resettlement team on best method of reintegrating victims back into their respected communities.

• Observed and assisted senior forensic analysts in evidence collection and analysis.• Participated in crime scene investigations, ensuring proper documentation and preservation of evidence.• Assisted forensic investigators with recovering and examining evidence from crime scenes in order to support criminal prosecutors• Analyzed physical and digital crime scene reports to identify inconsistencies, omissions, and exaggerations.