Steven Ingram Email & Phone Number

Okinawa Prefecture, Japan

Okinawa Prefecture, Japan

Okinawa, Okinawa, Japan

• Directs all phases of programs from inception through completion. • Responsible for the cost, schedule, and technical performance of company programs or subsystems of major programs. • Participates in the negotiation of contracts and contract changes. • Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract. • Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. • Establishes design concepts, criteria, and engineering efforts for product research, development, integration, and testing. • Develops new business or expands the product line with the customer. • Establishes milestones and monitors adherence to master plans and schedules, identifies program problems, and obtains solutions, such as allocation of resources or changing contractual specifications. • Directs the work of employees assigned to the program from technical and administrative areas.

Okinawa, Japan

• Manages 9-member team; plans, schedules, and coordinates daily operations and maintenance to sustain a 99.9% uptime rate for 18 site Army Joint Warfighter Inter-Base Telecommunications Network (JWITN) and satisfy required contract deliverables.• Responsible for authoring weekly/monthly JWIT network status reports. Ensures effective communication and on-time delivery of vital network status to HHQs/GDIT/Army leadership• Responsible for program management of the Army JWITN program in Okinawa, Japan; monitors/updates financial status/Heatmap/Quad chart reports to ensure assigned program/projects are executed within scope, schedule and budget.

Okinawa, Japan

• Managed 7-member team; planned, scheduled and coordinated operations and maintenance to sustain a 99.9% uptime rate for 18 site JWIT network and satisfy required contract deliverables.• Created advanced dynamic filtering Excel worksheet. Worksheet used by leadership to populate weekly/monthly JWITN status reports. Decreased report creation process from 6-hours to 45 minutes.

Okinawa, Japan

• Led 7-member team; planned, scheduled and coordinated daily operations to accomplish monthly, quarterly, and annual PMCSs, TSO circuit actions, and system backups to keep the 18 site JWIT network operating effectively and efficiently. • Restored high priority TSP-02 medical circuit. Expeditiously formulated a restoral plan to transition high priority circuit from a faulty port on a SONET card to another SONET card location. Circuit restored 100% operational.• Facilitated battery stack circuit breaker alarm project. Installed alarms between rectifiers and SAGEON battery stacks at 17 Army Joint Warfighter Interbase Telecommunications Network (JWITN) sites. Provided key visibility of JWITN battery backup online status.• Traced out and documented NetPath alarm points at JWITN site. Acquired information to develop extensive troubleshooting diagrams which would minimize restoral efforts.

Okinawa Area, Japan

• Provided expert technical support and sustained an exceptional 99.99 percent availability rate on 1,200 circuits in support of 25,000 key personnel.• Served as the program manager for Senior Executive Service’s #1 priority; led legacy equipment elimination project and ensured $200K savings vs. contract cost.• Facilitated 13 information technology system installs valued at $17M to support 4 military departments and Department of Defense (DOD) agencies; created diverse communication paths and bolstered critical command and control to pacific leaders.• Secured 4 information assurance courses to train 68 joint military and international cyber experts; complied with DOD 8570 mandate, reduced training budget and saved $238K.

Beale Air Force Base, Ca

• Led a 102 member multi organizational communications team in support of Global Hawk (GH) Control and Launch/Recovery Elements with assets valued at $96M.• Facilitated network maintenance to generate over 280 flights and direct 340 network actions; responsible for the delivery of 150,000 Imagery Intelligence files in support of higher headquarters Intelligence, Surveillance and Reconnaissance (ISR) key objectives.• Submitted modification proposals for 14 unaccredited systems to sustain GH network operations; actions led to the receipt of the first-ever GH network interim authority to operate certification and accreditation from the designated approving authority.• Orchestrated network configuration for Search and Rescue mission to provide imagery for stranded mariners which expedited the recovery of lost personnel.

Misawa Air Base, Japan

• Vectored Misawa Security Operations Center through the busiest expansion in site history; responsible for the successful installation of 135 equipment racks and 35 intelligence computer systems and upgrades worth $150M.• Balanced maintenance requirements with personnel training to ensure 14 technicians were qualified on over 2,000 tasks supporting the national ISR mission.• Spearheaded the upgrade of 82 hard drives in support of vital $120K IT project. Added 36 terabytes of storage to intelligence repository and increased system resources 40%.• Led 17 techs to facilitate maintenance, operation and accountability of 40+ intelligence systems and 3,000 key assets valued at $46M. Achieved 99% system uptime rate.

Spangdahlem Air Base, Germany

• Re-engineered Secret Internet Protocol Router Network (SIPRNet) in 24 hours after catastrophic core network router failure; coordinated with Deployed Network Operations Support Center to repair faulty router and fully restore base SIPRNet services.• Engineered network bed-down of new C-130 company; allowed vital flying sorties to start immediately upon arrival in support of OPERATION Iraqi Freedom.• Configured 25 network switches for fiber optic network supporting 25 Hardened Aircraft Shelters; enhanced aircraft maintenance and increased flight efficiency by 10 percent.• Quickly isolated WAN outage in 20 minutes affecting over 5,000 base personnel; coordinated with DISA and granted one-time administrative control. Programed router and restored circuit.

Master Of Business Administration (Mba), Information Technology Management

Bachelor Of Science (Bs), Information Technology - Security

Associates Of Applied Science, Electronic Systems Technology