Steven Ingram Email & Phone Number

Okinawa Prefecture, Japan

Okinawa, Okinawa, Japan

• Directs all phases of programs from inception through completion.
• Responsible for the cost, schedule, and technical performance of company programs or subsystems of major programs.
• Participates in the negotiation of contracts and contract changes.
• Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract.
• Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.
• Establishes design concepts, criteria, and engineering efforts for product research, development, integration, and testing.

Okinawa, Japan

• Manages 9-member team; plans, schedules, and coordinates daily operations and maintenance to sustain a 99.9% uptime rate for 18 site Army Joint Warfighter Inter-Base Telecommunications Network (JWITN) and satisfy.
• Responsible for authoring weekly/monthly JWIT network status reports. Ensures effective communication and on-time delivery of vital network status to HHQs/GDIT/Army leadership
• Responsible for program management of the Army JWITN program in Okinawa, Japan; monitors/updates financial status/Heatmap/Quad chart reports to ensure assigned program/projects are executed within scope, schedule and.

Okinawa, Japan

• Managed 7-member team; planned, scheduled and coordinated operations and maintenance to sustain a 99.9% uptime rate for 18 site JWIT network and satisfy required contract deliverables.
• Created advanced dynamic filtering Excel worksheet. Worksheet used by leadership to populate weekly/monthly JWITN status reports. Decreased report creation process from 6-hours to 45 minutes.

Okinawa, Japan

• Led 7-member team; planned, scheduled and coordinated daily operations to accomplish monthly, quarterly, and annual PMCSs, TSO circuit actions, and system backups to keep the 18 site JWIT network operating effectively.
• Restored high priority TSP-02 medical circuit. Expeditiously formulated a restoral plan to transition high priority circuit from a faulty port on a SONET card to another SONET card location. Circuit restored 100%.
• Facilitated battery stack circuit breaker alarm project. Installed alarms between rectifiers and SAGEON battery stacks at 17 Army Joint Warfighter Interbase Telecommunications Network (JWITN) sites. Provided key.
• Traced out and documented NetPath alarm points at JWITN site. Acquired information to develop extensive troubleshooting diagrams which would minimize restoral efforts.

Okinawa Area, Japan

• Provided expert technical support and sustained an exceptional 99.99 percent availability rate on 1,200 circuits in support of 25,000 key personnel.
• Served as the program manager for Senior Executive Service’s #1 priority; led legacy equipment elimination project and ensured $200K savings vs. contract cost.
• Facilitated 13 information technology system installs valued at $17M to support 4 military departments and Department of Defense (DOD) agencies; created diverse communication paths and bolstered critical command and.
• Secured 4 information assurance courses to train 68 joint military and international cyber experts; complied with DOD 8570 mandate, reduced training budget and saved $238K.

Beale Air Force Base, CA

• Led a 102 member multi organizational communications team in support of Global Hawk (GH) Control and Launch/Recovery Elements with assets valued at $96M.
• Facilitated network maintenance to generate over 280 flights and direct 340 network actions; responsible for the delivery of 150,000 Imagery Intelligence files in support of higher headquarters Intelligence.
• Submitted modification proposals for 14 unaccredited systems to sustain GH network operations; actions led to the receipt of the first-ever GH network interim authority to operate certification and accreditation from.
• Orchestrated network configuration for Search and Rescue mission to provide imagery for stranded mariners which expedited the recovery of lost personnel.

Misawa Air Base, Japan

• Vectored Misawa Security Operations Center through the busiest expansion in site history; responsible for the successful installation of 135 equipment racks and 35 intelligence computer systems and upgrades worth $150M.
• Balanced maintenance requirements with personnel training to ensure 14 technicians were qualified on over 2,000 tasks supporting the national ISR mission.
• Spearheaded the upgrade of 82 hard drives in support of vital $120K IT project. Added 36 terabytes of storage to intelligence repository and increased system resources 40%.
• Led 17 techs to facilitate maintenance, operation and accountability of 40+ intelligence systems and 3,000 key assets valued at $46M. Achieved 99% system uptime rate.

Spangdahlem Air Base, Germany

• Re-engineered Secret Internet Protocol Router Network (SIPRNet) in 24 hours after catastrophic core network router failure; coordinated with Deployed Network Operations Support Center to repair faulty router and fully.
• Engineered network bed-down of new C-130 company; allowed vital flying sorties to start immediately upon arrival in support of OPERATION Iraqi Freedom.
• Configured 25 network switches for fiber optic network supporting 25 Hardened Aircraft Shelters; enhanced aircraft maintenance and increased flight efficiency by 10 percent.
• Quickly isolated WAN outage in 20 minutes affecting over 5,000 base personnel; coordinated with DISA and granted one-time administrative control. Programed router and restored circuit.

Master Of Business Administration (Mba), Information Technology Management

Bachelor Of Science (Bs), Information Technology - Security

Associates Of Applied Science, Electronic Systems Technology