Ingrid A. Email & Phone Number

Hawthorne, California, United States

Downey, Ca

•Perform transaction monitoring and investigate potential suspicious activity. •File Currency Transaction Reports (CTRs) and submits Suspicious Activity Reports (SARs) within the stated reporting requirements. •Lead the initiative on applicable communication efforts with branches, departments, other financial institutions, and law enforcement agencies, as required.•Develop and improve the BSA/AML program on an on-going basis. This program encompasses all areas that touch BSA, OFAC, AML, CIP, and KYC, CDD/EDD, 314(a) or 314(b). •Proactively look for ways to develop FPCU’s annual BSA training for all staff, and ensures timely training of new hires. •Develop specialized BSA training for volunteers, management or applicable departments.•Develop, implement, update and maintain BSA operational procedures. •Generate and perform reviews of FinCEN 314(a) and Office of Foreign Asset Control (OFAC) reports, following regulatory guidelines and including required reporting to federal regulatory agencies.•Respond to any internal BSA audit findings that need correction, and with preparing for NCUA/DBO regulatory exams.•Conduct comprehensive third-party due diligence as a part of managing risk and ensuring compliance with regulations.•Prepare and complete semi-monthly mandatory BSA reporting to present to Executive Management, Board of Directors and Supervisory Committee. •Recommends changes or enhancements to limit losses and compliance risk exposures to Executive/Senior Management.•Analyzes changes in laws and/or regulations that impact the Credit Union and its operations to ensure the Credit Union’s compliance program remains effective and accurate.•Participate in the development of corrective action plans where areas of opportunity are identified. •Ensures full compliance with Financial Partners Credit Union Service Standards, policies, procedures, and applicable laws and regulations.

Torrance, Ca

• Perform transaction monitoring and investigate potential suspicious activity. • File Currency Transaction Reports (CTRs) and submits Suspicious Activity Reports (SARs) within the stated reporting requirements. • Initiate applicable communication efforts with branches, departments, other financial institutions, and law enforcement agencies, as required.• Lead SAR Committee meetings with compliance and loss prevention employees, to include documenting weekly agendas and minutes. • Under management direction, develop and improve the BSA/AML program on an on-going basis. This program encompasses all areas that touch BSA, OFAC, AML, CIP, KYC, 314(a) or 314(b). • Assist with developing an annual schedule of all relevant activities, and initiate annual meetings/review of related items, such as BSA risk assessment, annual review of CTR exemptions, etc.• Proactively look for ways to develop UNIFY’s annual BSA training for all staff, and ensures timely training of new hires. • Assist manager with the development of any specialized BSA training for volunteers, management or applicable departments.• Participate and lead communication to Compliance and Risk Management and staff about BSA/AML compliance issues, and respond to BSA/AML questions from branch and department personnel.• Develop, implement, update and maintain BSA operational procedures. • Generate and perform reviews of FinCEN 314(a) and Office of Foreign Asset Control (OFAC) reports, following regulatory guidelines and management guidance, and including required reporting to federal regulatory agencies.• Assist with responding to any internal BSA audit findings that need correction, and with preparing for NCUA regulatory exams as needed.• Conduct comprehensive third-party due diligence as a part of managing risk and ensuring compliance with regulations.

Hawthorne, Ca

• Manages regulatory compliance and serves as the primary compliance contact for departments and other designated areas. • Responds to compliance needs of operational personnel regarding implementation of procedures in accordance with all Federal and State laws and regulations and compliance with rules that govern the Credit Union’s operations, products and services.• Reviews disclosures, advertising and publications for compliance, making appropriate changes as needed. • Represents department in evaluating operational system changes and new products. • Recommends changes or enhancements to limit losses and compliance risk exposures to Management.• Analyzes changes in laws and/or regulations that impact the Credit Union and its operations to ensure the Credit Union’s compliance program remains effective and accurate.• Performs audits to prospectively test compliance, established laws, regulations, company policies and managerial guidelines.• Updates, publishes, posts, and maintains procedures manual online via the Credit Union’s Intranet working with Management and Department Leaders. Bank Secrecy Act/Anti-Money Laundering (BSA/AML):• Ensure compliance with BSA and AML laws, regulations and regulatory guidance under the direction of Management.• Performs transaction monitoring and investigates potential suspicious activity.• Suspicious Activity Reports within the stated reporting requirements.• Participates and lead in briefings to management and staff about BSA/AML compliance issues, and respond to BSA/AML questions from branch and department personnel.• Update and maintains BSA operational policies and procedures.• Conducts comprehensive Third-Party Due Diligence as a part of managing risk and ensuring compliance with regulations.• Ensures full compliance with Western Federal Credit Union Service Standards, policies, procedures and the Bank Secrecy Act and Federal Regulations

Hawthorne, Ca

• Oversee and inspect the compliance of policies and procedures through documented branch visits and branch audits• Assist in ensuring satisfactory branch audits, in areas including but not limited to, cash and negotiable items, keys, security and operational processes• Ensures the application of and compliance with established operating policies and procedures within the branches• Develops and presents improvement plans for resolution of consistent audit issues/findings to Branch Operations Management and Executive Management• Develop and update policies and procedures to ensure compliance with Credit Union and Regulatory requirements• Provides support to branch team members on learning how to avoid and/or improve audit issues/findings• Conduct monthly operations training calls for branch team members

Torrance, Ca

• Assist team members with immediate technical/operational support on Credit Union systems, including Epysis, Imagin, Cash Dispensing Machines, Jwaala, Checkfree and Nautilus• Successfully spearheaded our online banking/bill pay conversions and numerous mergers• Provide input on operational training on policies and procedures revisions and new product information• Provide and implement suggestions to streamlining department and Credit Union operations by analyzing operational challenges and proposing workable solutions• Ensure consistency and quality of remote delivery channels, including Online Banking, Mobile Banking, RDC, Bill Pay, and eStatements• Ensure consistency and clarification of policy and procedures and acts as an operational help desk• Provide guidance and training on operational systems to team members• Supervise a staff of 21 team members and directly manage and train six team members in the Online Services department• Provide direct Executive level support

El Segundo, Ca

• Managed/responded to all e-mails submitted to XFCU regarding account inquiries and monetary transactions• Provided understandable explanations while maintaining a high level of professionalism when communicating via e-mail and answering incoming calls• Conducted training sessions to XFCU staff nationwide on how to use and troubleshoot web services• Created and implemented department sales promotions• Cross-sold products and services while providing high quality service• Complied with credit union state and federal regulations and laws• Conducted research analysis for new and existing business banking products• Booked business loans, stacked loan files for departmental audit accuracy