Ingrid Andrade Email & Phone Number

Rio De Janeiro, Brazil

Achievements- Increased client Satisfaction with the solution by 30% by redefining the project setup process- Reduced the total amount of manual work by 50% by implementing Azure DevOps Boards and PowerBI to consolidate data and work- Created a community of practices to reskill 40 managers and developersContextFoursys is a digital solutions development and consultancy company based in Brazil and the USA with 2000 employees. My challenge was to act as a delivery specialist focused on changing the business model of selling closed-scope projects to an open-scope squad model through the leadership of contracts and relationships with the company's key customers.Practices and Frameworks:- Agile Methodology- Service Blueprint- Backlog ManagementActivities:- Work closely with the business/customer to get their requirements and write the user story description- Conduct the team to understand the user stories and discuss with them whether to split it maybe or not.- Define and configure Azure Boards Process and PowerBI- Build project strategy to accomplish clients and business goals

Achievements- Became a Licensed Prokanban.org Trainer, the only one in Brazil- Taught more than 200 people in Kanban and Flow management subject- Facilitated the Scholarship program for women who speak Spanish, training 5 new trainers in 2 months and increasing the board of non-English speakers trainersContextProkanban.org is a certification community focused on teaching and developing knowledge about Kanban and flow around the world. As a Prokanban.org trainer, I'm committed to the community to improve the knowledge about flow and management practices through open classes, podcasts, and blog postsPractices and Frameworks:- Kanban- Training from the back of the room- Flow MetricsActivities:- Write and share knowledge about Kanban- Provide training and certification, training classes

Achievements- Deliver an LMS platform based on Moodle reducing costs with other tools for the same purpose by 30% with more than 1 thousand users in the first month, with 10 recorded courses and concentrating certification materials.- Doubled the product and training portfolio in 6 months, generating more than 20 corporate training offers in the periodContextAgile School is a corporate training and certification company in the Empiric group. I had the mission of launching Agile School's LMS platform, Agile Academy, which focused on recorded training on topics related to agility, product, and tools.Practices and Technologies:- Moodle LMS- OKR- Backlog Management and prioritization- Design Thinking- Go RoadmapActivities:- Training recording and support- Configure and develop the company's LMS launch strategy- Manage the Product Backlog for the LMS Platform

Achievements- Provided more than 20 training classes about agile methodology and product management- Hosted a podcast with 3000 monthly listenersContextAgile School is a corporate training and certification company in the Empiric group. As a company trainer, my mission was to support the sales team in customizing proposals for corporate clients and delivering the best training experience for them.Practices and Frameworks:- Agile Methodology- Training from the back of the roomActivities:- Support the sales team with personalized training for customers- Training recording and podcast- Provide training and certification, training classes

Achievements- Developed the consultancy and digital transformation business model for sale and deployment to clients- Implemented a model for career individual development and performance of consultancy employees- Developed a long-term relationship with customers, leading to an average contract of 2 years- Built a digital transformation framework, implemented in 10 clientsContextAgile.inc is a consultancy focused on Agile Adoption, JIRA Implementation, Outsourcing, and Product Development. I joined the company to lead the consultancy unit, from building good practices, creating a new service offer, and developing people to work in these challengesPractices and Frameworks:- Agile Methodology- Lean Canvas- Individual development plan- Portfolio ManagementActivities:- Lead the team of consultants at clients- Monitor and develop consultancy strategies for clients- Carry out initial assessments and improvement plans for customers- Organization of the portfolio of consultancy and sales solutions- Relationship with customers

Achievements- Helped a client raise 20 million in an investment round with the launch of a data analysis product- Delivered a new product in 4 months, from conception to implementation with customers, generating new contracts and renewing work for another yearContextAgile.inc is a consultancy focused on Agile Adoption, JIRA Implementation, Outsourcing, and Product Development. I was working as a Product Manager at an Agile.inc client, I had the mission of leading the development of a data intelligence product, from aligning the product vision to the delivery plan. For the same client, I carried out an assessment to propose improvements to the company's operational structurePractices and Technologies:- Scrum- OKR- Backlog Management and prioritization- Design Thinking- Roadmap and Release PlanActivities:- Build and maintain the Product Roadmap- Facilitate Design Thinking sessions- Manage the Product Backlog- Relationship with customers

São Paulo, Brasil

Achievements- Organized 3 years of Scrum Day Brazil, reaching more than 3,000 people, making the event one of the 5 largest in Brazil in terms of management, agility, and Product- Brought 10 international references to speak in 3 years, bringing the Brazilian and international communities togetherContextScrum Day is one of the biggest Agility and Product events in Brazil, with the first edition in 2017, the event takes place in several countries and is organized by Scrum.org leaders and communities around the world. As the event organizer, I coordinated the team of suppliers and volunteers to ensure the event's success. In addition, I presented 3 editions of the event, 2 of which were remote, and 1 in personPractices and Technologies:- Team Leadership- Public Speaking- Backlog Management and prioritizationActivities:- Coordinate the team of volunteers- Presentation to the public- Resolution of problems and conflicts- Assistance to speakers and participants- Relationship with sponsors

Rio De Janeiro, Brasil

Achievements- Prioritized key customer errors, resulting in a 20% increase in satisfaction and use of HR functionality- Increased by 30% the team's throughput with the adoption of flow management practices like limiting the total amount of work in progress and managing the aging wipContextAlterdata is a 35-year-old company that develops business management products such as: ERP, HR and hospitality solutions in Brazil. I had the mission to lead and manage some product development teams for the personnel department product. With the mission of improving team performance to meet customer needs more efficiently during special dates.Practices and Technologies:- Agile Methodology- Team Management- OKR- Flight Levels- Flow MetricsActivities:- Facilitation of Scrum events- Assistance to the Product Owner with prioritization practices and writing Stories.- Collection and analysis of metrics to optimize team deliveries.

Rio De Janeiro E Região, Brasil

Achievements- Adoption of SAFe and its practices in the D2C business unit with 150 people resulting in an organizational model for dependency and priority management- Reduction of dependencies by 50% by reorganizing the teams considering multifunctional sctructures and applying Flight Levels thinking model- Training 50 people on Agility and Product subjects, resulting in a better adoption of tools and practices across the D2C unitContextGlobo.com is the reference company in news and entertainment in Brazil being part of the largest media and communications conglomerate in Brazil, being one of the 15 largest in the world. I worked at the company during its agile transformation period as part of LACE. I aimed to train and acculturate the teams to the new work model to deliver new broadcast and sales integrations with streaming platforms like Disney+ Practices and Technologies:- SAFe and PI Planning- JIRA- Portfolio Management- Kanban- OKR- Flight Levels- Flow MetricsActivities:- Establish and manage the Initiatives portfolio along with the Product Manager- Definition and configurations of JIRA for Squads- Training teams in agile practices- Support Product Owners in best practices for Backlog definition and prioritization- Organization and facilitation of PI Planning

Rio De Janeiro

Achievements- Reduced the delivery time for a new feature to 15 days after its commitment- reorganized teams, eliminating Silos and creating focus on the customer journey- Created a portfolio management model with clear and shared priorities between the business and technology areas- Presented the first Case in Brazil for the adoption of Flight Levels, presented in 2019 at Lean Kanban BrazilContextToro is a fintech, now part of Santander, one of the 5 largest Brazilian banks, which in 2019 was undergoing a cultural change process with a consultancy. I joined the company to lead and interface with the consultancy to continue the change process and increase the efficiency and effectiveness of the product through the adoption of agile practices and improvement of the operating modelPractices and Technologies:- Agile Methodology- Azure Boards- OKR- Flight LevelsActivities:- Lead the agility and transformation team- Prioritize the change backlog- Conflict resolution- Facilitation of OKR sessions- Mentoring teams in adopting agile practices

Rio De Janeiro E Região, Brasil

Achievements- 4x increase in team delivery throughput by adopting Kanban practices- Delivered 3x faster a solution for a client adopting Agile PracticesContextConcrete was a consultancy focused on product solutions for companies, which was purchased in 2017 by Accenture, forming part of its service portfolio. As a Scrum Master, I worked with 3 clients from different businesses and markets. Always with the mission of facilitating the team's daily life to ensure that deliveries were carried out according to the planning carried outPractices and Technologies:- Scrum- JIRA- Kanban- Flow MetricsActivities:- Help the Product Owner with product technics- Facilitation of Scrum events- Measure the results of the team's work with flow metrics- Create a safe environment for work

Achievements- Reduced the cost of a streaming client's cloud infrastructure by 60% with Azure server and infrastructure optimization- 80% reduction in support ticket handling time during major events on a streaming client by feature improvements prioritization - Managed the launch of a new product for a client in the education sector with more than 10,000 weekly users 3 times faster than the estimated planContextConcrete was a consultancy focused on product solutions for companies, which was purchased in 2017 by Accenture, forming part of its service portfolio. I worked for 2 clients as a Product Owner, managing the backlog, from creation, prioritization, and maintenance, meeting the client's needs and the contract's mission.Practices and Technologies:- Backlog Management and prioritization- Design Thinking- Roadmap- Product MetricsActivities:- Facilitate Design Thinking sessions- Manage, detail, and prioritize the Backlog- Engage and manage stakeholder expectations- Measure the results of product work with product metrics based on AAARR framework- Monitor implementation and support for customers

Bachelor Of Engineering - Be, Production Engineering

Technician, Digital Game Programming