Ingrid Arguello Email & Phone Number

San Pedro Sula, Cortés, Honduras

- Conduct performance management processes, ensuring adherence to established standards.- Provide effective coaching to team members, fostering continuous improvement and professional development.- Oversee the accurate and timely approval of timecards, ensuring compliance with company policies.- Deliver consistent and constructive feedback to all.

San Pedro Sula, Cortés, Honduras

• Lead, coach, and empower a high-performing customer success team to drive exceptional results and ensure they are aligned with the company's goals and objectives.
• Provide technical support to SaaS users through an omnichannel approach, including call, email, and chat.
• Educate customers on the solution's functions and capabilities to maximize value realization.
• Measure customer satisfaction and proactively identify areas for improvement to optimize customer… Show more
• Measure customer satisfaction and proactively identify areas for improvement to optimize customer experience.
• Deliver B2B SaaS customer service and act as the first line of support for subject matter experts.

San Pedro Sula, Cortés, Honduras

• Demonstrated excellence in Performance Cluster management, driving the team to exceed targets while maintaining high standards of quality through effective action plans and quality audits.
• Developed and implemented coaching plans that resulted in significant performance improvements, while managing disciplinary processes with a fair and empathetic approach.
• Effectively managed schedules, employee vacations, VTO and PTO, ensuring smooth team operations and efficient resource… Show more
• Effectively managed schedules, employee vacations, VTO and PTO, ensuring smooth team operations and efficient resource allocation.
• Conducted final interviews for new hires and provided support to subject matter experts, enabling the team to be highly skilled and productive.
• Created and executed new hire and employee retention plans, resulting in a highly engaged and motivated team.

San Pedro Sula, Cortés, Honduras

• Demonstrated expertise as a product Subject Matter Expert (SME) for chat and voice LOBs, providing real-time support to the production area.
• Conducted hygiene and quality audits on core teams, ensuring that high standards were met and maintained.
• Successfully implemented acceleration performance tactics to improve overall team performance and productivity.
• Managed escalations and provided valuable feedback to advisors from chat and voice LOBs, resolving issues effectively and… Show more
• Managed escalations and provided valuable feedback to advisors from chat and voice LOBs, resolving issues effectively and efficiently. Show less

San Pedro Sula, Cortés, Honduras

• Provided exceptional customer service for a mobile company through phone and chat channels, ensuring customer satisfaction and retention.
• Supported retail staff in stores by providing timely and effective assistance through chat, helping to streamline operations and improve overall efficiency.

San Pedro Sula, Cortés, Honduras

• Deliver exceptional customer service and technical support for a mobile company, resolving customer inquiries and issues promptly and effectively over the phone.
• Acted as an integral member of the escalations team, demonstrating strong problem-solving skills to manage refunds, complaints, replacements, shipments, customer retention and insurance issues.
• Consistently exceeded targets for resolution time, customer satisfaction, and first-call resolution rates.
• Maintained a high… Show more
• Maintained a high level of professionalism and empathy while handling challenging customer situations, resulting in positive customer feedback and retention.
• Collaborated with cross-functional teams, including sales and technical teams, to provide customers with comprehensive support and solutions.

Bachelor'S Degree, Human Resources

High School Diploma, Perito Mercantil Y Contador Publico