Welcoming an au pair to your family means you are receiving a cultural exchange experience like no other. The main responsibility of au pairs is to help taking care of the host family's children being a temporary family member.

• Carrying out empathetic analyzes in cases of customers who have suffered situations that could impact their security (fraud, scams and robberies, provided in dispute flows involving pix, loans, credit purchases, debits and withdrawals;• Monitoring these negotiations from the initial report to the end of the customer journey within situations involving financial vulnerability;• Raising hypotheses and analyzing root causes in crises, based on KPI results and reporting flow.• Identification and referral to stakeholders responsible for opportunities to improve squad flows and processes

Ten Group is a leading, travel and Lifestyle concierge service, helping individuals to discover, organize and book travel, dining and live entertainment; seeking to save them both time and money. Through Ten's service proposition, clients can achieve superior access, experiences and outcomes, more cost-effectively and conveniently than they could have achieved on their own.

• Greet daily customers upon arrival; • Answering the phone and make reservations accordingly to website and e-mail requests; • Make quotation and reservations of airline tickets; • Intense experience with Excel spreadsheets; • Update the database on the Voyage Chipweb platform and CRM Online Agendor; • Issuance and preparation of material sent to the customer.

• Greet daily customers upon arrival; • Answering the phone and make reservations or quotations requested by customers accordingly to website and e-mail requests; • Collect deposits, fees and payments; • Maintain files and records effective filling systems; • Hotel Booking, issuance and reissue of airline tickets (national or international), car and bus rental • Issuance of travel insurance.