Ingrid Chen Email & Phone Number

Brampton, On, Ca

Central Canada

Etobicoke, Ontario

Responsible for designing, implementing and managing operational processes that are required to support Software Solutions. Maintain 100% accuracy on Microsoft contracts.Manage Software Operations processes, including but not limited to: - Microsoft Enterprise Agreement T36 process - Renewal Management - Software EDC maintenance - Management of Vendor reporting tools - Assist with vendor performance tracking (rebate, incentives, etc.) - Software Contract ManagementSupport Software Product Managers and Licensing Specialist with their operational needsProvide accurate and timely response on information related to operational processesDedicated to stay Month / Quarter / Year end to satisfy business needs as required

Responsible for addressing any escalation issues accordinglyPrimary contact for support as a Vendor and Sales Key contactResponsible for assisting Sales with conference calls.Provided training and support to co-workers and assisting in their developmentAssist in identifying problems, suggesting and implementing improvements to current department processesParticipated in any new initiatives and programs including testing new and existing applications prior to deployment

Manage licensing operations for national account customers Responsible to develop, test and execute EDI system changesPrimary contact for 152 vendor licensing programsResponsible to leverage vendor channel management function to maximize rebatesPartner with marketing to promote, participate and drive initiatives including focus days and sales promotions (PAL)Responsible to communicate to sales management team to ensure adequate credit is available on a quarterly and yearly basisMonitor significant sales opportunities from quote generation through to billingProvide leadership to Product Specialists, responsible for pre-sales support

Provide licensing solutions via pre-sales support for sales representatives and resellers across CanadaMaintain licensing expertise on 25+ vendor linesParticipate in vendor trainings, seminars and trade shows to enable delivery of training programs to both VAR and National reseller communityAssist Product Management buyers

SoftwareMaintain internal database integrity on vendor SLA's Responsible for the maintenance of product sku catalogueVendor purchase order placementMaintained and tracked order fulfillment