Ingrid D Email & Phone Number

Chongqing, China

• Payment Services: Provide both online and mobile payment services to the clients, enabling them to complete transactions quickly and securely in various senarios.• Offered technological solutions to process various payment methods, including but not limited to credit cards, debit cards and e-wallet.• Risk Management: Make sure all the transactions are under the national financial payment regulations, ensuring that all business activities meet regulatory requirements, such as Anti-Money Laundering(AML) and Know Your Customer(KYC).

Chongqing, China

• Co-founded and established Mian Tuan Bakery, specializing in artisanal baked goods, overseeing all aspects of the business operations, including product management, operations management, and marketing.• Streamlined production processes through applying Lean methodologies; implemented visual management tools and standardized work procedures, resulting in a 20% reduction in production cycle time and improved operational efficiency.• Developed and executed the customer loyalty program MT Cake Pass, leveraging CRM system and marketing automation tools to personalize rewards, incentives, and offers based on customer preferences and purchase history.• Created targeted marketing campaigns to promote MT Cake Pass, utilizing email marketing and SMS marketing to communicate exclusive offers, promotions, and events to members.• Prepared interactive Excel dashboards to monitor KPIs (revenue, profitability, customer satisfaction, market share, etc.).• Developed advertising campaigns and sales promotions, leveraging various social media platforms such as WeChat, TikTok, and DaZhong (similar to Yelp), to strategically increase brand awareness and engage with target customers.• Implemented a local "Too Good To Go" initiative to reduce food waste and offer discounted bakery products nearing their expiration date, attracting environmentally conscious customers and reducing food waste by 30%.

• Supervised daily activities of trade team & insured the team in compliance of banking policies and procedure, developed staff members through work assignment, coaching and training.• Oversaw the international banking products lifecycle from concept to launch and ongoing maintenance, collaborating with IT, risk mgt, operations, and compliance, to ensure smooth product implementation and adherence to regulatory guidelines.• Performed the duty of checking and approval of both import and export trade transactions (e.g. L/C, L/G, forfeiting, Trade Finance, settlement, account receivables financing and L/C advising, etc).• Gathered and analyzed customer feedback and market intelligence through primary research, leading to the implementation of product enhancements that resulted in a 10% increase in customer satisfaction.• Developed customer personas and conducted customer segmentation analysis to tailor international banking products, resulting in a 12% increase in cross-selling opportunities, adding approximately $3 million in cross-sold products.• Utilized SWIFT messaging system to perform fund settlement, ensuring timely and secure financial transactions.• Prepared comprehensive financial reports and presentations in Excel, highlighting L/C related data, international collection transactions, trade finance, market trends, and financial analysis, for senior management.• Handled trade finance products, including bill discounting, L/C, L/G, collections, forfeiting, experienced with AML check and other regulations in Trade Finance.• Supported new product programs, projects and technologies initiatives.

Master Of Science - Ms, Engineering

Master'S Degree, Finance And Financial Management Services

Bachelor Of Science - Bs, Computer Science