Ingrid Daniel Email & Phone Number

United States

* Leads a team of customer service representatives through ongoing coaching and team lead training to develop efficiency and consistency during a disaster deployment.* Oversees the disaster centers daily operations, its reporting staff, logistics and equipment management at multiple locations in 30 states and U.S. Territories which are geographically managed by Field Operations Center East.* Provides loan application assistance for electronic filing and discusses available relief programs to homeowners/renters and business disaster applicants.* Performs financial computations and analyses to determine applicants’ ability to repay loans.* Collects necessary financial documentations, communicates with Case Managers, and assists applicants with preparing reconsideration responses and/or letters of explanation.* Explains terms and conditions on loan closing documents to borrowers and is responsible for successfully closing approved disaster loans.* Serves on recovery resiliency outreach projects focused on business targets within the disaster eligible counties/zones, steering supplemental one-on-one opportunities to help them overcome and thrive after a disaster.

Atlanta, Georgia, United States

* Managed and exceeded daily quotas by scheduling medical record requests for Risk Adjustment and/or HEDIS medical reviews on behalf of hundreds of medical health plans through consistent phone/email follow up.* Provided excellent customer service and was a lead specialist who handled difficult record retrieval cases and/or voluminous record requests.* Resolved data entry errors with third-party copy centers through case analysis and reporting which expedited medical records to third party health providers.* Provided management and team members with constructive feedback to minimize errors and missed opportunities during the record retrieving process, resulting in greater efficiencies.

Atlanta, Georgia, United States

* Managed the daily office operations and ensured clients were invoiced monthly, resulting in a 98% return of payments.* Drafted and finalized pleadings, depositions, and correspondences; maintained a detailed and up-to-date case management system.* Conducted new client intake interviews and organized findings and documentations in a historical manner for improved interpretation by the legal staff.* Performed investigative research including by way of financial, legal, and governmental agencies to assist attorney(s) in information gathering and by doing so kept the cases moving forward in an efficient manner.* Facilitated internal case status review meetings to establish strategies for follow-up action steps.

Peachtree City, Georgia, United States

* Performed varied customer service, marketing, and sales contract work for clients in the roles of Project Manager, Client Services Manager, Customer Service Agent Trainer and Subject Matter Expert (SME).* Consultant to management and creative teams —created, executed, and managed complex project schedules on numerous marketing and sales projects with timely deliverables and reduced costs to the clients’ customers.* Managed daily operations, the sales team pipeline, reconciled bank statements and accounts, and provided timely responses to third parties.

Atlanta, Georgia, United States

* Managed sales pipelines, marketing visuals, annual tradeshows, and travel/shipping logistics for a tri-state sales team.* Provided C-Level executive administrative support to the President/CEO. * Interviewed and onboarded new employees, tactfully processed all employee terminations, and administered a $1M annual payroll.* Ensured production team processed fulfillment orders with 100% accuracy. Selected and trusted by the CEO to train warehouse operations staff, accomplishing 100% accuracy and clients’ retention.

College Park, Georgia, United States

* Project Manager who handled and executed all RFQs, multiple marketing and graphic projects to include books, magazines, billboards, newsletters, tradeshow displays, requiring adherence to budget and time constraints of its U.S. and international markets.* Implemented cost-saving strategies and established team buy-in, saving the organization time and money resulting in decreased project inefficiencies and expenses.* Coordinated the administrative and financial operations for over 70 volunteer ministry teams.

Master Of Public Administration - Mpa, Public Administration

Paralegal Certificate, Paralegal Studies

Bachelor Of Arts - Ba, Advertising