With a solid foundation in Criminal Justice and Corrections from Colorado Technical University, my journey led me to The Cigna Group, where I currently excel as an Inbound Customer Service Representative. My core competencies lie in interpersonal communication and navigating the complexities of insurance industry intricacies, ensuring members are well-informed about their pharmacy benefits.At The Cigna Group, my role involves more than just answering calls; it's about providing a seamless experience for members, pharmacists, and physicians. Leveraging my knowledge in Medical Insurance Coding, I educate members on the advantages of home delivery services, contributing to their convenience and our organization's efficiency. My dedication to real-time documentation and active listening ensures that our team not only meets but exceeds member expectations, fostering trust and reliability within our healthcare community.