Ingrid De Anda Email & Phone Number

AutoLeap is a Series B SaaS startup providing a cloud-based platform for independent auto repair shops to streamline operations and improve customer experience. We've been listed in the SMB Tech 50 for 2024 as one of the best SMB companies in North America!Top tier SDR with average of 126% quota attainment through demos set and closes achieved monthly; 89% average set-sit ratio; 18% higher personal average deal size than average company deal size• Hunt new and unexplored leads• Manage own pipeline of 600+ opportunities• Build unique and engaging email templates with 57% open rate and 12% response rate for myself and my team• Collaborate with Account Executives to coordinate follow ups post-demo • Develop deep understanding of the market, competition, and industry trends to contribute valuable insights to the sales team and potential customers• Make 90+ cold calls/ day with average of 120 minutes of talk time, implementing proper discovery, uncovering pain, value positioning, identifying revenue boosting opportunities, and relationship management to set demos

AutoLeap is a Series B SaaS startup providing a cloud-based platform for auto repair shops to streamline operations and improve customer experience. We've been listed in the SMB Tech 50 for 2024 as one of the best SMB companies in North America!Top tier SDR with average of 100% quota attainment through demos set and closes achieved monthly

• Founding SDR, building SOP for identifying and bringing in net new clients when company previously exclusively relied on referrals and word of mouth• Developed and implemented personalized outreach strategies using a mix of cold calls, emails, and social media outreach, resulting in a 25% increase in qualified leads and a 20% increase in scheduled consultations• Conducted thorough research on potential clients to understand their industry, challenges, and business needs, enabling more meaningful conversations and stronger connections• Used CRM tools to meticulously track leads, interactions, and progress through the sales funnel, ensuring accurate reporting and seamless handoffs to Loan Broker & Loan Officers

• Handled recruiting & HR responsibilities (health benefits, payroll, PTO, and onboarding) for early-stage startup clients• Proactively prospected & reached out to passive candidates to create a strong candidate pipeline• Developed unique email, LinkedIn message, and text outreach with 47% response rate• Conducted full-cycle recruiting for early-stage B2B technology startups in various industries, including executive, technical, and non-technical roles• Met weekly with C-Suite clients to establish needs and provide updates for open roles• Enhanced the candidate experience with empathy and reduce time to hire• Managed pipelines and record all activities with prospects and candidates

Remote

• Advised prospective students on our programs in person or via telephone and guide them through the full sales cycle and enrollment process• Developed territory and increased recruited and confirmed students by 600% for 2021 start term• Consistently surpassed targets by doubling the expected applicants for 2021 & 2022 cycles• Presented program and school through demos at school visits and national fairs, virtually and in person• Engaged & nurtured relationships with prospective students using ongoing communication• Created unique email and text communication for inquiries, brought in through research• Conducted phone screens and interviews to pass on to Admissions• Applied ability to best use Salesforce CRM and Tableau, extract and interpret data• Managed enrollment efforts for multiple pipelines and territories across the country• Improved business strategies and work process systems to further enhance efficiency• Collaborated cross-functionally with admissions, visas, & other internal & external partners• Made high volume of cold calls (110+/day) depending on the cycle of admissions process

San Francisco Bay Area

Promoted to Associate Director of Enrollment within 9 months to manage the most undeveloped territory and bring it to target

Greater Boston Area

• Drove value and grew user engagement for SMB and Enterprise business listings• Developed customized solutions for each restaurant by understanding their unique needs, resulting in a 15% increase in customer satisfaction ratings• Supported renewal conversations & identified value-adding opportunities for owners• Onboarded clients and educated them on products’ tools to benefit their business• Helped business owners create a plan based on goals to use all product features• Developed high levels of customer satisfaction, averaging 4.9/5 on satisfaction scores• Sustained and developed strategic relationships with customers using subscription business models, including freemium and free trial• Escalated bugs to engineering using JIRA and other high-priority issues to relevant departments• Exceeded quarterly set targets and KPIs, attributed to efficient time management skills• Solved problems in strategic and creative manners, with ability to anticipate future needs• Managed all email cases and log customer interactions using CRM (Salesforce)• Collaborated cross-functionally with Product, Account Executives, Marketing, Engineers, etc.• Identified opportunities for account expansion, cross-selling and up-selling products

Mexico City Area, Messico

• Revamped company website to be more user-friendly and aesthetically pleasing• Translated all outgoing publications from Spanish to English and revised all translations • Generated content for company’s Instagram, Twitter, and Facebook

Praia Da Tocha, Portugal

• Planned, cooked, and served a glamping experience breakfast and lunch for guests daily• Maintained budget, kitchen inventory, and arranged supply and delivery orders• Translated between Spanish, Italian, and English for guests• Facilitated check-ins, meal preparation, activity coordination & housekeeping for guests• Built strong relationships with guests and co-workers alike• Expanded social media coverage to modern mediums at the time (Snapchat stories, Instagram)Summer 2016 (Cantabria, Spain), Summer 2017 (Lisbon, Portugal), Summer and Fall 2019 (Porto, Portugal)

Seattle, Wa

• Greeted and assisted guests using customer service skills• Provided guests with recommendations and information about the campus and city • Managed escalated cases of unhappy guests regarding ticketing with professionalism • Resolved guest inquiries over the phone and email in a timely manner

• Facilitated small groups while building connections with new and current students• Collaborated on programming for the scheduled events to assist in preparations of Orientation for new students• Represented Seattle University positively

Seattle, Wa

• Committed to provide exceptional customer service to guests from before check in to after check out• Adhered to professional standards while performing administrative tasks

Seattle, Wa

• Organized and executed wellness programs and events for the Seattle University community in collaboration with 14 other members• Offered individual peer support to students, and acted as front desk attendant during office hours

Remote

• Assessed Pinterest marketing strategies to determine website engagement• Maintained Pinterest account, having doubled followership in the first 3 months• Designed pins using Canva software and marketing skills to attract followers in target market • Communicated clearly with boss and colleagues from across the globe

Fremont, Ca

• Data mined and collated thoroughly and efficiently as part of a 4-month long project• Created a compilation of data of potential clients, keeping it updated and easily accessible • Promoted to Team Lead to motivate a group of 7 interns within first month of internship

Bachelor’S Degree, Marketing And International Business

Activities and Societies: Orientation Team, Health and Wellness Crew, Campus Retreat Leader, Dance Marathon Morale Captain

Study Abroad With Sai, International Marketing

Education record

Education record