Ingrid Dickson Email & Phone Number

An accomplished, precise, and driven Clinical Services Coordinator with a wealth of experience across abroad range of organizational processes and client- and patient-oriented initiatives.How I Enhance Efficiency:• Expedited electronic claim processing, boosting accuracy and reducing turnaround time.• Spearheaded case management by analyzing, evaluating resources, and implementing a prioritizedsystem to deliver excellent service to patients, families, and physicians.• Coordinated efficient meetings via Outlook, accommodating team members’ schedules and preferenceswhile prioritizing goals and steering cross-functional team collaborations.Ways in Which I Streamline Processes:• Optimized patient encounter notes management for better organization.• Managed charge posting for 4 physicians, inputting charge and ICD 10 codes for 15 patients daily tocontinually ensure accurate and efficient billing processes.• Organized mail operations efficiently, ensuring timely sorting, distribution, and dispatch.How I Successfully Support Colleagues and Clients/Patients:• Enhanced customer experiences through warmly greeting patients, ensuring comfort, and efficientlymanaging appointments.• Fostered effective communication with Health Plans, Behavioral Health organizations, Brown and TolandMedical Director, and Care Management team about readmitted members.• Bolstered Care Management team support via ensuring the precise entry of home health authorizations,equipment requests, social services, and member mailings.

Listed skills include Healthcare, Customer Service, Microsoft Excel, Management, and 15 others.