Ingrid Espinal Email & Phone Number

Provided corporate travel assistance to high level accounts onsite and virtually which included many top fortunes 500 and fortunes 100 companies as cited below:General Reinsurance Federal Reserve Bank of NY PepsiCo Barnes & Noble NFL US Tennis Association TATA Consultancy Group Sullivan & Cromwell Ogilvy & MatherAssisted administrative and executive personnel in arranging Business Travel while assuring quality control, cost-effective and efficient routes were met.Created company Stars profiles using multiple airlines and hotel contracts for road shows.Acts as a resource to colleagues for information, problem solving and reducing errors.Investigated and resolved customer service issues with proven results and follow-ups.Prepared weekly travel expense reports utilizing SAP Concur ensuring compliance.

Arrange domestic and international travel while providing outstanding customer service.Collaborate with team members to identify solutions to Irregular Operations, delays and re-acommodations.Supervisor on Duty as requested to address customer needs and complaints in a politely and professional mannerBuild relationships with customers utilizing de-escalation techniques and using a reasonable approach to resolve the customer’s need while considering the company’s operational cost.Proven pursuit of learning and self-development; promoted from Reservation Sales Rep to Resolution Desk.

Provided corporate travel assistance to high level accounts onsite and virtually which included many top fortunes 500 and fortunes 100 companies as cited below:General Reinsurance Federal Reserve Bank of NY PepsiCo Barnes & Noble NFL US Tennis Association TATA Consultancy Group Sullivan & Cromwell Ogilvy & MatherAssisted administrative and executive personnel in arranging Business Travel while assuring quality control, cost-effective and efficient routes were met.Created company Stars profiles using multiple airlines and hotel contracts for road shows.Acts as a resource to colleagues for information, problem solving and reducing errors.Investigated and resolved customer service issues with proven results and follow-ups.Prepared weekly travel expense reports utilizing SAP Concur ensuring compliance.

Five years experience working directly with services such as restaurants, catering, industrial lightning, DJ’s, Security personnel and live band performances.Organized logistics of events, including stage design, venue decor and program implementation.Handled quarterly reconciliation of accounts payable and accounts receivable using QuickBooks.Supervised and trained team of 4 part-time and 7 full time employees in sales and planning.Prepared and modified contracts as requested with budget information and deadlines.Anticipated attendee needs and made preparations against potential risks.

Bachelor Of Business Administration - Bba, Business Administration

Tourism And Travel Management