Ingrid Foan Email & Phone Number

Reading, Reading, United Kingdom

Nationwide

• Nationwide role, providing learning and education services to internal staff and clients within the NHS, commercial, education and blue-chip sectors.
• Provided onsite and remote customer service support to external clients, ranging from training to troubleshooting, and problem solving, ensuring client satisfaction and return of investment (ROI).
• Positioned consistently as the top customer support rep, exceeding sales targets and KPIs.
• Ranked number one Learning Support Specialist in eight out of 12 months, and in top four every month.
• Recipient of the highest customer satisfaction results.
• Scored highly in utilisation rates, ie: number of client appointments.

Midlands & South Of England

• Worked within a small team to deliver product support to small and large business partners.
• Increased sales by presenting information on latest products and solutions, and arranging showroom demonstrations to their clients.
• Increased brand recognition by setting up and hosting client open days and innovation events

• Customer Training Delivered training for corporate customers in the South of England and Nationwide.
• Trained customers on Copying, Printing, Scanning, Faxing on all multi-functional devices.
• Supported sales by delivering show room demonstrations.
• Ensured longevity of customers by building robust relationships.
• Identified potential business opportunities, including cross-selling other products and services.