Ingrid Freund Email & Phone Number

Director, Idealease Business System (May 2014 – Present)• Oversee the Idealease Business System (IBS), a proprietary, on-premises, business management and accounting system developed specifically for the heavy-duty truck rental & leasing business and available throughout the Idealease network of locations.• On-board new customers through entire implementation process.o Assist with demonstrating to prospective customers the many benefits of the IBS system.o Clearly define and document custom requirements.o Define customized training schedule as needed to focus on specific objectives.o Continuously provide support to in ensure proper adoption of the IBS system.• Build meaningful relationships with users and stakeholders at various levels to recognize challenges they may have and identify solutions to best address their needs.• Conduct training sessions virtually and in-person with users of varying levels of technical knowledge to present new functionality in the system or assist with areas of additional interest to the customer.• Document and track user enhancement requests; create specifications and work closely with the development team to ensure projects stay on-point and on-schedule.• Assist users with advanced level support involving accounting processes and financial reporting issues and serve as the subject matter expert for all escalated user needs.• Continuously work to improve on-boarding, training, and support processes to better assist customers to achieve their business goals.• Strive to exceed user expectations and anticipate additional functionality to fulfill needs.• Collaborate closely with development and support teams on process improvements to benefit users.• Complete management report requests utilizing MS SQL, Crystal Reports, and advanced MS Excel features such as pivot tables and Power Query.• Proficient in MS Office

• Oversaw the daily operations in the support department ensuring tickets are resolved quickly.• Created and maintained reporting module using Crystal Reports.• Manipulate data from customer’s previous system, coordinate import and verify accuracy for new implementations.• Resolved escalated user support requests in all aspects of the accounting and billing system as well as asset management and financial reporting.• Conducted quality assurance testing on program changes.

• Provided first level user support via phone/call center for various internal software systems.• Worked with developers and other support staff to develop knowledge of existing systems.• Updated and enhanced Standard Operating Procedures to assist users as well as newer support staff.

• Provided technical support and training for Goldmine CRM using remote access and telephone support.• Installation and configuration of client software including SQL Server, Goldmine CRM and Crystal Reports.• Created customizations to forms and reports per customer request.• Conducted on-going user training while continuously increasing my knowledge of the software supported.

• Assisted three partners with special projects, coordinate meetings, company outings and special events.• Maintained compliance records and reporting requirements for all CPAs on staff.• Managed A/R including billing and statement management, reconciling accounts, and collection calls.• Completed basic tax returns for clients and supported busy front office answering phones and directing clients.

• Oversaw implementation, on-going support, and training for Destiny Loan Origination System.o Conducted process analysis to improve workflow, managed customization requests and reporting capabilities.• Provided end-user support and training for hardware, software, and office equipment for 50-person office.• Managed ACT! CRM database for sales department including user training, customizations, and data integration.• Maintained all MS SQL and MS Access databases to provide reporting capabilities to each department utilizing MS Excel and Crystal Reports. • Assist Accounting Department in tracking and analyzing data and reporting to Executive Management on a regular basis.

Associate'S Degree, Accounting

Bachelor Of Science - Bs, Computer Information Systems

Activities and Societies: Magna Cum Laude Dean's List