Ingrid Gomes Email & Phone Number

State Of Paraná, Brazil

Handling outbound and inbound shipments for the US and Canada from the operative system and customer service side, ensuring a proactive handling of logistics, customer service, and administration services in a timely manner, while guaranteeing exceptional internal/external satisfaction;Assisting the CEO with required tasks (emails, travel, training, planning, purchases);Accounts Payable/Receivable;Managing company vehicles;Communicating with technical sales agents from Canada and US, being the primary link between sales and any other departments.

Vancouver, Canada Area

Managed cases for visa applications from both college campuses, collecting documents, preparing contracts, building client profiles, and coordinating the online submission of applications with other departments while meeting all pre-established consumer timetables;Answered inquiries in a timely and detailed manner, consistently following up and significantly increasing customer service satisfaction overall;Implemented case process optimization, resulting in a significant reduction of time spent by the team in applications for study permit extensions within Canada;On behalf of the company's Managing Director, presented seminars along with business partners to ESL students, bringing valuable information about visas to attendees and promoting offered services, increasing sales by 10%;Collected payments for visa application fees.

Curitiba Area, Brazil

Prepared and proofread 40-50 weekly legal documents, lease and sales contracts, ensuring appropriate spelling, grammar, and formatting;Ensured strict compliance with tight deadlines that required 24 to 48-hour turnarounds, as on-schedule delivery of legal documents was vital to the outcome of work;Worked collaboratively with other departments in lease termination processes, combining necessary documents and information;Scanned, catalogued, and input documents in the records system; Trained new team members in the role;Compilated a 30-page guide for new staff members, listing the step-by-step process to perform the needed tasks in the role within the company.

Curitiba Area, Brazil

Prepared and reviewed lease contracts;Mediated lease negotiations between property owners and tenants;Greeted and assisted customers and visitors, answered phone calls and emails and performed other clerical duties as required;Organized and archived high volumes of legal documents.

Curitiba, Paraná, Brazil

Answered phone calls and emails;Greeted, announced, and directed customers to realtors;Assisted realtors in guiding customers in the leasing and selling properties process, as well as negotiating prices, and accompanying customers to property inspection and general visits;Managed company's social media platforms and main website, developing marketing campaigns and creating regular posts;Managed inventory of office supplies.

Associate Of Arts Degree - Psychology Focused

Medal winner of graduation with distinction - Highest GPA among 400 undergraduate students.

Business Communication

Leadership award.

Hospitality Management

Bachelor'S Degree, Business Administration And Real Estate