Ingrid Herbert Email & Phone Number

- Quadrupled clinic revenue over the past year, achieving an estimated 50% gross margin by driving the growth of the in-house infusion suite, improving insurance claim management, and streamlining the management of new patient referrals.- Accelerated the growth of the infusion suite by increasing monthly infusions from 5 to 90 over the past year.- Reduced denied and unpaid insurance claims by an estimated 60%.- Doubled new patient referrals by implementing diverse marketing strategies and stakeholder management techniques, as well as creating, hiring, and training a referral coordinator role.

San Antonio, Texas, Us

- Managed daily operations of TSAOG's second-largest location, The Orthopedic Institute, overseeing patient scheduling, registration, and billing. Led a team of physicians, coordinators, medical assistants, and receptionists, and indirectly supported rotating staff. - Ensured compliance with HIPAA, OSHA, and other healthcare regulations. - Collaborated with the Director of Billing on financial management, including billing, AR/AP, and policy development. - Worked with the Director of Operations on quality improvement initiatives, including patient satisfaction, staff development, and process enhancement. - Hired, trained, and supervised clinic staff.

Berkeley, California, Us

• Directed the management of day-to-day aspects of accounts, overseeing 6 Chief Medical Scribes and their teams (70+ Scribes), client-facing duties as point of contact, and supporting client success and scribe operations.• Managed implementation of new accounts (1-2 per quarter), while also leading a team of Chief Medical Scribes, each responsible for designing, developing and delivering learning training programs for 20+ new hires a week.• Directed day to day operational duties and attended meetings with the operations teams and executivemanagement teams to discuss client issues, account requirements and any training issues. • Oversaw onboarding of new accounts, ensuring proper account setup and tracked KPIs of all client accounts.• Interviewed and assisted in selection of new Chief Scribes and managed the full Chief Scribe scheduling and lifecycle from hire, though professional development, evaluation, learning objectives, time sheets, and exit.• Strategized and planned for the success of each account by creating a detailed success plan for each Chief Scribe and their respective teams on each account, including action items from executive management for delegation.• Created and maintained dashboards and spreadsheets for each account to manage goals, KPIs, and requirements.• Delivered recommendations in conjunction with multiple teams to improve overall sales and accounts strategy.• Led all client communications and resolved account issues in coordination with Chief Scribes and Management.• Utilized various platforms (i.e.: Google Suite, EMR, Teams) for client communication and team management.

Berkeley, California, Us

• Successfully trained, onboarded and managed 15-20 new hires per week to meet rapid business growth needs.• Partnered closely with Clinical Account Manager to understand account objectives and delegate duties to Scribes.• Developed a spreadsheet that tracked Scribe data (from KPIs to specific trainee characteristics), so as to enable analysis of whether these factors played a role in attrition rates, training success, performance, etc.• Directed the collection of information from senior management and other departments on employeeperformance and utilized the information learned in the design or modification of training courses.• Developed new training programs by matching learning objectives to areas in need of education, collating medical content on the specialty, and creating the technically demanding lecture and slideshow series.• Produced content for repeatable consumption, including creating and recording lectures and building simulation notes to be used for repeated cohorts.• Managed and maintained IT dashboards and platforms to ensure they functioned properly for teams.• Promoted company goals and discussed benchmarks in weekly meetings with management, helping foster a positive and productive work environment and culture.

Berkeley, California, Us

San Antonio, Texas, Us

• Managed a vast array of responsibilities while contracted across multiple healthcare positions, predominantly in hospital Emergency Departments where speed and accuracy were vital.• Delivered clinical documentation & electronic medical record (EMR) management of patient encounters, incl. detailed record management, via live video feed/recordings/in-person.

Irving, Tx, Us

• Organized and maintained patients' medical history and documentation, assisting otolaryngologist Dr. Michael Blair. • Maintained patient privacy and information through extensive HIPPA compliance training and experience.• Managed office duties and communications, including phone calls related to patient care, pharmacy enquiries and insurance matters all while providing exceptional customer service.

Master Of Business Administration - Mba, Healthcare Administration

Bachelor Of Science - Bs, Biology, General

High School Diploma