Ingrid Manalo-Javier, Chra Email & Phone Number

Valenzuela, NCR, PH

• Act as Team Lead and spend 90% of the time on supervisory activities and 10% for processing transactions
• Act as escalation point and backup to the Associate manager and the other team leads.
• Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
• Conduct monthly coaching and performance feedback to the direct reports.
• Manage, develop and lead a high performing, engaged and motivated team of professionals in the delivery in a well-planned, controlled, centralized, accurate and timely HR services.
• Working in partnership with the HR Business Partners to manage through to resolution case escalations and complex requests, including customer interface; and to lead and collaborate to continuously improve service.

• Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes
• Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce
• Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery.
• Resolve any escalated issues and risks
• Facilitate teamwork and process integration across the team.
• Build and maintain effective relationships with clients and Stakeholders, within HR and with key Business leaders/counterparts

Ortigas, Pasig City

- In charge of overall Human Resource and Administration and some Finance works of the Company- Monitors and updates 201 files of the employees- Conducts orientation and briefing of Code of Conduct- Conducts sourcing and selection of candidates- Conducts initial and final interviews of candidates- Prepares and process monthly payroll of employees and.