Ingrid Mills Email and Phone Number
I am a passionate and dedicated professional with over a decade of experience in the dynamic realm of youth and adult sports. Throughout my 13+ years with Force Sports, I have honed my skills in various facets of the industry, consistently driving success through a multifaceted approach.My journey began in customer service, where I developed a keen understanding of client needs and cultivated strong relationships working at the front desk. In this role, I drew on my past customer service experience from the travel and retail industries. Over the years, I have seamlessly transitioned into a role involving payment collection, scheduling, and the creation and sale of customized packages. This diverse experience makes me a great fit for roles that oversee or manage multiple elements of the sales and business cycle.I grew up in a household that owned and operated a local restaurant, so it’s only fitting that my time has also involved the successful management of our food and beverage services. I currently oversee a staff of 15 dedicated to managing our customer experience via our front desk services and our F&B operations. I set schedules and expectations for these employees, and enjoy being a leader who can help these employees grow.My commitment to excellence extends beyond daily operations; I am adept at identifying and implementing innovative strategies to enhance overall program efficiency.Key Skills:Customer Service ExcellencePayment Collection and Financial ManagementStrategic Scheduling and Program CoordinationPackage Creation and Sales ExpertiseFood and Beverage Service ManagementInnovative Problem SolvingI thrive in dynamic environments and am known for my ability to adapt to evolving industry trends. As a results-oriented professional, I am committed to helping your business grow. Let's connect to explore how my skills and passion can contribute to the success and growth of your organization.
Force Sports
View- Website:
- force-sports.com
- Employees:
- 85
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Facility Manager And Travel CoordinatorForce Sports Jan 2018 - PresentCleveland, Ohio, United StatesBuilding upon the skills I utilized and developed as the facility manager I took on additional responsibilities seeing a need for travel coordination and support among our leagues. Drawing on my background as a travel agent I successfully negotiate rates, book room blocks, and coordinate travel for our 3,000 person soccer league and boys/ girls lacrosse and Volleyball programs. Since 2018 I’ve helped our teams stay on budget (often coming in under budget) for all of their travel needs. This includings prepaying all hotel reservations, reconciling hotel receipts and maintaining a log of ongoing and upcoming hotel and travel reservations. In 2019, I researched and implemented the current POS system, including training of staff and use of the reporting system. My duties include managing our 15 person front desk staff team, including the hiring and scheduling of employees. I have trained all of our front desk employees over the last 10 years on all of our programs including EZFacility, Mind Body, Playmetrics, various POS Systems and ADP.
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Facilities ManagerForce Sports Jan 2016 - Jan 2018Rocky River, OhioAs our programs and facilities grew, I became the facility manager of our Rocky River and Westlake locations, overseeing the day-to-day operations on top of my responsibilities as the front desk coordinator. Monthly I was responsible for outreach to customers to sell additional programs and collect payment for upcoming experiences. This included setting up programs and schedules, processing payments, and staying up to date on what our customers needed. I was on call 24-7 to communicate with our staff regarding customer service and site issues. I was responsible for managing any and all construction and improvement projects including sourcing contractors and overseeing the day-to-day work. Additionally, I overersaw our concession and bar and was responsible for ordering, stocking and receiving, Beer/Wine/Liquor Inventory and food and snack inventory. My responsibilities included other items as needed and I’m always happy to share more on my additional skill sets from this role.
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Front Desk CoordinatorForce Sports Jan 2011 - Jan 2016In this role, I honed my skills in staff supervision, schedule coordination, and efficient communication to create a welcoming and organized environment. With a keen eye for optimizing workflow and enhancing customer satisfaction, I oversaw daily operations, resolved issues promptly, and fostered a positive team dynamic. Responsibilities included: customer service with phone and in-person customers. Purchasing, training, and setting up equipment for Concession Stands. Securing Food and Beverage Permits and Licenses for all facilities. Upkeep of all furniture, fixtures, tiles, and carpets.
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Sales AssociateColdwater Creek Jan 2008 - Jan 2011Seeking to put my customer service skills to work, I took a position at Coldwater Creek seeing an opportunity to connect with the local community and help women feel great in their clothing. During my time at Coldwater Creek I met a lot of hard-working women who I am still in contact with today. In this role, it was highly necessary to be an expert at product knowledge and staying updated on industry trends, and I did so successfully. I assisted in the grand opening, with fixture placement, product displays, and assisted in training future employees with POS system. -
Travel AgentProfessional Travel, A Direct Travel Company 1990 - 2004North Olmsted, Ohio, United StatesIn this role, I assisted clients in planning their dream vacations by providing expert advice on destinations, booking flights, accommodations, and transportation, and ensuring a seamless travel experience. I utilized my excellent communication and interpersonal skills, along with a passion for exploring the latest travel trends, to provide the ultimate customer experience. During my time at Professional Travel, I was responsible for creating the vacation department for an agency that had previously only specialized in corporate travel. We quickly added an additional agent and the both of us shared the vacation desk. Our experience provided many destinations, and included many honeymoons, in all price ranges. At the time of this position, reservations were booked free of charge to our customers, so this position required great customer service, loyalty to our customers as well as an understanding of our clients wants and needs. After the birth of my daughter I was able to continue this position remotely from my home. I switched over to a commission based salary in order to continue to strive for more clients and business for the company. This incentive kept me active in all aspects of travel. -
Travel AgentLakewood Travel Bureau Inc Jan 1984 - Jan 1990Cleveland, Ohio, United States
Ingrid Mills Education Details
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General Studies
Frequently Asked Questions about Ingrid Mills
What company does Ingrid Mills work for?
Ingrid Mills works for Force Sports
What is Ingrid Mills's role at the current company?
Ingrid Mills's current role is Customer Service Professional with 20+ Years of Expertise | Transforming Experiences, Building Connections, and Driving Success.
What schools did Ingrid Mills attend?
Ingrid Mills attended Cleveland State University.
Who are Ingrid Mills's colleagues?
Ingrid Mills's colleagues are Eric Hodge, Liam Shields, Adam Deich, Ryan Mcfadden, Sony Tokas, Ajay Kumar, Haley Lyle.
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Ingrid Mills
Houston, Tx -
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Ingrid Mills
Houston County, Tx
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