Ingrid Mills Email & Phone Number

Cleveland, Ohio, United States

Building upon the skills I utilized and developed as the facility manager I took on additional responsibilities seeing a need for travel coordination and support among our leagues. Drawing on my background as a travel agent I successfully negotiate rates, book room blocks, and coordinate travel for our 3,000 person soccer league and boys/ girls lacrosse and Volleyball programs. Since 2018 I’ve helped our teams stay on budget (often coming in under budget) for all of their travel needs. This includings prepaying all hotel reservations, reconciling hotel receipts and maintaining a log of ongoing and upcoming hotel and travel reservations. In 2019, I researched and implemented the current POS system, including training of staff and use of the reporting system. My duties include managing our 15 person front desk staff team, including the hiring and scheduling of employees. I have trained all of our front desk employees over the last 10 years on all of our programs including EZFacility, Mind Body, Playmetrics, various POS Systems and ADP.

Rocky River, Ohio

As our programs and facilities grew, I became the facility manager of our Rocky River and Westlake locations, overseeing the day-to-day operations on top of my responsibilities as the front desk coordinator. Monthly I was responsible for outreach to customers to sell additional programs and collect payment for upcoming experiences. This included setting up programs and schedules, processing payments, and staying up to date on what our customers needed. I was on call 24-7 to communicate with our staff regarding customer service and site issues. I was responsible for managing any and all construction and improvement projects including sourcing contractors and overseeing the day-to-day work. Additionally, I overersaw our concession and bar and was responsible for ordering, stocking and receiving, Beer/Wine/Liquor Inventory and food and snack inventory. My responsibilities included other items as needed and I’m always happy to share more on my additional skill sets from this role.

In this role, I honed my skills in staff supervision, schedule coordination, and efficient communication to create a welcoming and organized environment. With a keen eye for optimizing workflow and enhancing customer satisfaction, I oversaw daily operations, resolved issues promptly, and fostered a positive team dynamic. Responsibilities included: customer service with phone and in-person customers. Purchasing, training, and setting up equipment for Concession Stands. Securing Food and Beverage Permits and Licenses for all facilities. Upkeep of all furniture, fixtures, tiles, and carpets.

Seeking to put my customer service skills to work, I took a position at Coldwater Creek seeing an opportunity to connect with the local community and help women feel great in their clothing. During my time at Coldwater Creek I met a lot of hard-working women who I am still in contact with today. In this role, it was highly necessary to be an expert at product knowledge and staying updated on industry trends, and I did so successfully. I assisted in the grand opening, with fixture placement, product displays, and assisted in training future employees with POS system.

North Olmsted, Ohio, United States

In this role, I assisted clients in planning their dream vacations by providing expert advice on destinations, booking flights, accommodations, and transportation, and ensuring a seamless travel experience. I utilized my excellent communication and interpersonal skills, along with a passion for exploring the latest travel trends, to provide the ultimate customer experience. During my time at Professional Travel, I was responsible for creating the vacation department for an agency that had previously only specialized in corporate travel. We quickly added an additional agent and the both of us shared the vacation desk. Our experience provided many destinations, and included many honeymoons, in all price ranges. At the time of this position, reservations were booked free of charge to our customers, so this position required great customer service, loyalty to our customers as well as an understanding of our clients wants and needs. After the birth of my daughter I was able to continue this position remotely from my home. I switched over to a commission based salary in order to continue to strive for more clients and business for the company. This incentive kept me active in all aspects of travel.

Cleveland, Ohio, United States