Ingrid Moncada Email & Phone Number

Orlando, Fl, Us

Orlando, Florida Area

• Project Coordinator for Applications Team, Packaging Machinery and Automation Division.• Support the Project Managers and Sales Specialist Team with administrative duties• Assist in generating and manage proposals for the Sale Specialist as requested.• Review quotes from Original Equipment Manufacturer (OEM) and Contractors• Receive, process, and manage customer orders based on product line request.• Monitor project’s milestones activities to maintain timeline and ensure deadlines/ship dates.• Determine project schedule, time requirements and sequence project elements.• Resolve problems and collaborate with external personnel for resolution.• Coordinate and schedule Installation, Startup, Training and Factory Acceptance Test (FAT)• Maintain financial objectives by monitoring margin, project progress and forecasting• Initiate New Customer On-boarding via IFS, Salesforce, Master Data and Credit Team• Liaison between Clients, Sale Specialist, and other stakeholders’ personnel, as needed• Monitor Applications queue activities to ensure general questions/concerns are addressed.• Determine assignments request to Project Manager, based on product lineAbility to schedule, plan, monitor, prepare and complete action plansResolve problems and implement changes.Meet financial objectives by forecasting requirements.Initiate corrective actions and maintain project databaseReview quotes from OEMs and contractors.Complete projects by organizing and controlling project elements.Generate project proposals and plans.

Northbrook, Il

• Project Engineer for Cloud Base, Enterprise Division• Conducted project initiation activities and manage implementation process • Initiated and maintained a relationship with client and associates thought out the project stages• Maintained effectively milestones and project status within the project management tool.• Communicated and collaborated with internal associates to ensure overall success • Coordinated and served as a liaison during hand-off to Client Support group• Scheduled and maintained meetings, confirmed attendees and detail meeting notes • Exchanged information with all level of team members to ensure successful client experience • Designed and delivered define systems, processes and database, per client’s feedback• Analyzed client environment to consulted on best solution based on business needs• Monitored and resolved any obstacles that will impact the implementation success• Collaborate with all necessary department associates to resolve client concerns• Performed product training after install via remote or coordinated for on-site training• Provided detailed on-boarding report and customer satisfaction during the go-live phase• Conducted quality assurance for accuracy during final stages for a successful hand-off

Orlando, Florida Area

● Project Coordinator for Enterprise Sales, Hospitality Division ● Reviewed orders documents for accuracy, completed data gathering and performed gap analyst ● Initiated and maintained communication with client, sales and vendor throughout the project stages● Collaborated with internal teams such as Finance, Construction and Sale to ensure project cost● Monitored and achieved project’s milestones activities to maintain timelines and deadlines ● Coordinated and confirmed Order Commitment date from all involved project team members● Gathered Call-Flow information to prepare final cut-over design and production ● Addressed and worked with internal departmental group to resolve any obstacles or concerns● Assessed and corrected rejected orders to ensure order fulfillment deadlines are met● Collaborated and resolved order discrepancy with Order Fulfillment and Sales personnel ● Performed quality assurance prior to moving client’s order to Active/Billing status

Orlando, Florida Area

● Former Bright House Networks● Provided leadership support for Implementation team; Small to Medium Business Division ● Collaborated with clients and internal personnel to provide potential solutions to all concerns● Communicated and engaged all management level, client and vendor throughout the project cycle● Monitored and assisted with milestone activities to ensure timeline and deadlines are met ● Supported internal team member to solve quality assurance and client satisfaction● Ran reports to determine key performance indicator and support to team members as needed● Provided report to management with updates, feedback and final resolution● Performed research and gap analysis to provide appropriate data to ensure consistency● Reviewed documents accuracy to provide synopses of root cause to incident or deadline delays ● Assisted with product delivery during project life cycle and final cutover/installation date● Ensured legal concerns such as; Right of Entry, Letter of Agency, Responsible Organization or Certificate of Insurance

Ballantyne Corporate

● Former Time Warner Cable, Inc.● Provided leadership support for the Business Class Finance team ● Coordinated staff coverage and performed administrative functions● Assisted management with the development of new processes and procedures● Provided support and leadership guidance to floor agents with trouble accounts● Complied monthly performance reports to provide Key Performance Indicators and A/R portfolio● Point of contact for internal personnel to manage, address and resolve concerns● Collaborated with team members to convey their pipeline statistics with accounts over 60days● Identified and arrange internal technical support to floor personnel● Trained, implemented and standardized processes to improve and establish procedures● Established a synergistic environment by creating a streamline processes among stakeholders ● Assisted in reconciling write-offs, unrecoverable equipment revenue and bad debt accounts● Collaborated with all internal personnel to cognizance a ‘one stop shop’ flow for customer satisfaction● Performed weekly one-on-one sessions with members to support, establish and promote consistency

● Supported Call Center Management team with administrative functions● Monitored multiple queues to meet and exceed company’s Service Level Agreement goal● Complied data stats, monthly performance, call tracking and other management reports● Point of contact for Call Center agents to address and resolve customer’s concern● Provided guidance and support to inbound Call Center personnel● Assisted in developing and maintaining company’s core Knowledge database● Collaborated with field, maintenance and construction personnel on concern events, incidents and outages● Provided advanced technical support to phone products such as; PRI,PBX and Cloud Base● Identified and resolved software and hardware problems for Call Center personnel● Achieved company’s ticketing system’s Service Level● Assisted Field Operations with complex technical resolution● Provided specialize support with Web Hosting and Wi-Fi products ● Managed email administration such as creating A records, MX records, and DNS● Analyzed and created processes to improve and establish standard procedures● Assisted with establishing a synergistic work environment to maximize productivity● Performed weekly one-on-one sessions with members to support, establish and promote consistency

-Provisioned and activated Business Class customers-Collaborated with Client, Sales and all responsible project personnel -Supported field personnel with configuration and activation of multiple equipment at final cutover-Maintained open communication with potential client and vendor throughout project life's cycle-Addressed and corrected third party fallout's to ensure deadline-Resolved and provided best solutions to all obstacles and escalation-Maintained individual queue within ticketing system to achieve milestone with stack-holder-Coordinated and trained new client on new installed products -Created on-boarding application and product guides for customer satisfaction-Provided support and assisted on Web-Hosting, DNS and E-mail administration-Created A record, MX record and reserves DNS upon request

Provided Help Desk support to company's internal personnelInitiated and engaged customer during special project requestReviewed required documents, completed data gathering and performed gap analysisPerformed technical support to internal network, when neededMaintained milestone activities via ticketing system and email communication. Collaborated with all necessary project team members to meet company protocol Ensured and performed quality assurance prior to final delivery

Project Coordinator to Sr Account Executive and Vice President within the Implementation team Initiated and assigned new projects to internal personnelCoordinated and communicated projects strategy based on priority, timeline and deadline Created reports to determine performance and support to team members Maintained project's milestone activities to ensure timeline and deadlines are metCoordinated and created training layout and documents based on corporate clients needsOrganized and establish traveling arrangements, key events and final cut-overCollaborated with Finance/Accounting department to keep and maintain budget cost Initiated and remained engaged with all project member throughout the implementation stages

A+ Certification, Network + Certification

A+ and Net+ Cert

Business Management