Ingrid Moncada Email & Phone Number

Orlando, Florida Area

• Project Coordinator for Applications Team, Packaging Machinery and Automation Division.
• Support the Project Managers and Sales Specialist Team with administrative duties
• Assist in generating and manage proposals for the Sale Specialist as requested.
• Review quotes from Original Equipment Manufacturer (OEM) and Contractors
• Receive, process, and manage customer orders based on product line request.
• Monitor project’s milestones activities to maintain timeline and ensure deadlines/ship dates.

Northbrook, IL

• Project Engineer for Cloud Base, Enterprise Division
• Conducted project initiation activities and manage implementation process
• Initiated and maintained a relationship with client and associates thought out the project stages
• Maintained effectively milestones and project status within the project management tool.
• Communicated and collaborated with internal associates to ensure overall success
• Coordinated and served as a liaison during hand-off to Client Support group

Orlando, Florida Area

• Project Coordinator for Enterprise Sales, Hospitality Division
• Reviewed orders documents for accuracy, completed data gathering and performed gap analyst
• Initiated and maintained communication with client, sales and vendor throughout the project stages
• Collaborated with internal teams such as Finance, Construction and Sale to ensure project cost
• Monitored and achieved project’s milestones activities to maintain timelines and deadlines
• Coordinated and confirmed Order Commitment date from all involved project team members

Orlando, Florida Area

• Former Bright House Networks
• Provided leadership support for Implementation team; Small to Medium Business Division
• Collaborated with clients and internal personnel to provide potential solutions to all concerns
• Communicated and engaged all management level, client and vendor throughout the project cycle
• Monitored and assisted with milestone activities to ensure timeline and deadlines are met
• Supported internal team member to solve quality assurance and client satisfaction

Ballantyne Corporate

• Former Time Warner Cable, Inc.
• Provided leadership support for the Business Class Finance team
• Coordinated staff coverage and performed administrative functions
• Assisted management with the development of new processes and procedures
• Provided support and leadership guidance to floor agents with trouble accounts
• Complied monthly performance reports to provide Key Performance Indicators and A/R portfolio

• Supported Call Center Management team with administrative functions
• Monitored multiple queues to meet and exceed company’s Service Level Agreement goal
• Complied data stats, monthly performance, call tracking and other management reports
• Point of contact for Call Center agents to address and resolve customer’s concern
• Provided guidance and support to inbound Call Center personnel
• Assisted in developing and maintaining company’s core Knowledge database

-Provisioned and activated Business Class customers-Collaborated with Client, Sales and all responsible project personnel -Supported field personnel with configuration and activation of multiple equipment at final cutover-Maintained open communication with potential client and vendor throughout project life's cycle-Addressed and corrected third party.

Provided Help Desk support to company's internal personnelInitiated and engaged customer during special project requestReviewed required documents, completed data gathering and performed gap analysisPerformed technical support to internal network, when neededMaintained milestone activities via ticketing system and email communication. Collaborated with all.

Project Coordinator to Sr Account Executive and Vice President within the Implementation team Initiated and assigned new projects to internal personnelCoordinated and communicated projects strategy based on priority, timeline and deadline Created reports to determine performance and support to team members Maintained project's milestone activities to.

A+ Certification, Network + Certification

A+ and Net+ Cert

Business Management