Ingrid Ottenwalder Email & Phone Number

Florida, United States

Fort Lauderdale, Florida, United States

Hallandale Beach, Florida, United States

• Manage sales operations, ensuring alignment with business objectives and meeting key performance indicators.• Motivate team members to exceed targets through effective talent management and continuous improvement strategies.• Oversee order fulfillment processes, ensuring timely delivery and customer satisfaction.• Lead sales presentations and negotiations, demonstrating decisiveness and strong communication skills.• Drive organizational growth through strategic sales planning and effective leadership of sales teams.• Increased sales by 20% through optimized sales processes and improved demand planning strategies.• Enhanced customer satisfaction scores by 25% through proactive customer support initiatives.

Fort Lauderdale, Florida, United States

• Managed parts and services order fulfillment operations, ensuring team performance meets established key performance indicators.• Motivated and developed team members to achieve high levels of performance and continuous improvement.• Oversaw demand planning and fulfillment services to ensure timely delivery and customer satisfaction.• Conducted performance reviews and provided ongoing training to optimize employee skills and efficiency.• Developed strategic initiatives to enhance order fulfillment processes and support long-term organizational goals.• Improved order fulfillment efficiency by 30% through the implementation of streamlined processes.

Fort Lauderdale, Florida, United States

• Provided comprehensive sales support, including managing key performance indicators and motivating team members.• Delivered exceptional customer support, ensuring a positive customer experience and long-term customer relationships.• Collaborated with sales teams to develop and implement strategic initiatives to drive sales growth.• Increased customer satisfaction scores by 25% through proactive customer support initiatives.• Streamlined sales processes, reducing lead time by 20% and improving order accuracy by 15%.

Miami/Fort Lauderdale Area

• Acted as the Online Services local representative for the Americas, driving digital presence initiatives.• Managed customer inquiries through various channels including online services, email, phone, and social media.• Qualified leads and provided comprehensive customer support to enhance the customer experience.• Conducted employee training sessions to ensure efficient handling of customer inquiries and issues.• Collaborated with sales teams to identify opportunities for upselling and cross-selling products and services.• Increased online engagement by 30% through the implementation of new digital presence initiatives.

• Coordinated sales activities and motivated team members to achieve sales targets and performance objectives.• Developed and delivered sales presentations, demonstrating product knowledge and persuasive communication skills.• Provided leadership and direction to sales teams, fostering a culture of continuous improvement and collaboration.• Conducted performance reviews and training sessions to optimize team performance and individual development.• Increased sales revenue by 20% through effective lead qualification and customer support strategies.• Implemented demand planning strategies that reduced inventory costs by 15% within one year.

• Coordinated customer support activities, ensuring timely order fulfillment and efficient communication with clients.• Managed order processing and fulfillment to meet customer expectations and organizational objectives.• Provided decisive leadership in resolving customer inquiries and issues to ensure customer satisfaction.• Collaborated with internal teams to optimize order fulfillment processes and enhance customer service.• Communicated effectively with customers to address inquiries, resolve issues, and maintain positive relationships.• Streamlined order fulfillment processes, reducing lead time by 20% and improving accuracy by 15%.

• Managed product development processes, including strategic planning, team leadership, and project management.• Ensured efficient management, organization, and effective communication for product development operations.• Led a team that achieved a 20% improvement in product development efficiency.• Implemented project management strategies that resulted in a 15% reduction in development lead times.

• Managed public relations activities, including strategic planning, team leadership, and effective communication.• Ensured efficient management, organization, and successful public relations operations.• Implemented communication strategies that resulted in a 15% increase in customer satisfaction