Ingrid Roberts Email and Phone Number

Directly assists the group commander and senior ART in the management of all administrative support program functions, administering programs serving as the primary source of information.• Assists in accomplishing all necessary internal operations including administrative training, security, and development of organizational operating instructions and regulations.• Assists in planning for and coordinating the implementation and compliance with higher echelon administrative policies and procedural requirements.• Trains, orients, directs, and oversees the duties and work products of subordinate unit points of contact and assigns suspenses to all staff personnel to support the commander.• Responsible for programs to include but not limited to task management, cybersecurity liaison (CL), government travel card (GTC) program, Defense Travel System (DTS) administrator, drug demand reduction program (DDRP), health care program, fitness program, government purchase card (GPC) program, safety program, automated data processing equipment (ADPE) accounts, security program, and supply program.• Monitors action requests, tracks transactions as documentation flows through the group, and provides status reports to management. Monitors the timeliness, accuracy, and transmittal of transactions in accordance with established guidelines. Responsible for receipt, control, logging, and safekeeping of classified material received.• Prepares, consolidates, submits, and maintains time and attendance records for group personnel.• Ensure consistency and regulatory compliance by advising the commander or senior ART and office staff in accordance with rules, regulations, and policies.

• Coordinates, monitors, and supports field service activities for technical service technicians in the field covering the entire West region. • Acts a liaison and communicates with clients and field service technicians to facilitate successful installation of multiple mailing solution products. • Monitors and ensures field services are effectively completed within the score card metric of 75% or greater of installations pertaining to revenue recognition within five business days. • Ensures customer requirements are met, identifies opportunities, and provides any pertinent information or guidance to field service technicians. • Addresses and reports quality improvements, target goals, and current productivity numbers with management teams and the West VP of Field Services. • Accurately and effectively document all processes within the CRM platform Salesforce. Supports and provides increased shareholder value through operational excellence and growth.

• Processed and facilitated the timely discharge/transfer of clients from hospital care to identified post-acute setting. • Facilitated/implemented the care plan with proposed interventions in collaboration with healthcare team. • Collaborated with all members of the healthcare team to implement, manage, and communicate the transition of care arrangements. • Participated in performance improvement projects, initiatives, and performed data collection for measurement of projects as assigned. • Documented all interventions in the patient medical record timely and accurately including all elements of the discharge plan. • Performed transfer of accurate pertinent patient information between all appropriate entities of the post-acute care continuum. • Assisted and supported patients and families in making appropriate arrangements for the post-acute plan. • Performed follow-up calls to patients and providers as indicated and reported any concerns to leadership. • Served as an intermediary when providing community resources to patients, caregiver, and families. • Discussed with patient, caregiver, and/or family maintaining clear communication of plan.

• Patient intake, scheduling, triage, prescription management, preventative care measures, and electronic charting. • All administrative, logistical, and educational functions supporting the provision of healthcare to the public. • Assisted and performed minor sterile surgical procedures, laboratory specimen collection and processing, and injection procedures. • Participated and developed in education and planning processes affecting patient services and care. • Coordinated delivery of health care and/or public health care services to patients in need. Successfully created and implemented controlled medication tracking system to reduce long term opioid use in patients.

• Analyzed, evaluated, advised, and coordinated on health care delivery systems and operations within a practice of over 4,000 patients. • Performed patient intake, scheduling, triage, prescriptions, and electronic charting. Regularly conducted assessments of risk management & patient safety, ensuring compliance & accreditation standards. • Initiated and processed prior authorizations, referrals, and ensured use of proper billing and coding procedures. • Assisted practitioners with sterile surgical procedures and performed phlebotomy and injection procedures. • Participated and developed policies, education, and planning processes that affected patient services and care.

• Managed personnel, facility, and equipment and performed administrative and logistical requirements for safe delivery of petroleum, oil, and lubricants in daily operations.• Conducted daily inspections of refuelers and critical assets worth $3.4 million. Accounted for all ground fuel transactions, inventory, and sales with over 100 million gallons of fuel serviced annually.• Ensured compliance and accreditation within federal standards of personnel and all daily operations.• Conducted internal reviews on safety, quality, and productivity while maintaining awareness of resources.• Managed all Air Force Global Strike Command fuel mishap reports and responses.