System Operation Analyst
CurrentAs a Systems Operation Analyst I'm performing a verifying process across our tools, products and interactions
Aug 2022 - Present
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Ingrid Sofía Heosmisberg Email & Phone Number
Operations Engeneer Analyst Level 1, Tech Support, Software Programming Technician, SQL Databases
at
Twilio
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Operations Engeneer Analyst Level 1, Tech Support, Software Programming Technician, SQL Databases
Location
Bogota, D.C., Colombia
Company size
Who is Ingrid Sofía Heosmisberg? Overview
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Quick answer
Ingrid Sofía Heosmisberg is listed as Operations Engeneer Analyst Level 1, Tech Support, Software Programming Technician, SQL Databases at Twilio, a company with 3794 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Ingrid Sofía Heosmisberg.
Ingrid Sofía Heosmisberg previously worked as System Operation Analyst at Twilio and Systems Operation Analyst at Twilio. Ingrid Sofía Heosmisberg holds English Upper Intermediate, Idiomas, Excelente from British Council Colombia.
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Twilio
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Profile bio
About Ingrid Sofía Heosmisberg
Software Programming Technician, with 8 years of experience assisting users, and internal personel through different communication channels offering technical support and general assistance offering Customer Service in the BPO industry and directly in local companies.ICT Skills projected to team and individual work, schedule management, time optimization assertiveness oriented results , client, detail and continuous improvement
Current workplace
Ingrid Sofía Heosmisberg's current company
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Twilio
6 roles
Ingrid Sofía Heosmisberg work experience
A career timeline built from the work history available for this profile.
Systems Operation Analyst
Current
Aug 2022 - Present
Senior Customer Service Representative
Create and follow up old and new cases pending to been closed, always provide solutions, resources, that should warranty that in the call I can resolve the presente and future concerns, everything accordingly to the category or customer profile, manage and guide the user in all the health care coverage, medications, services etc. In addition always been.
Sep 2021 - Mar 2022
Bcr Representative (Bank Customer Resiliency- Collections)
Bring Assistance, Tech Support, education and training for customers regarding the bank information, the website tools, the different phone applications, and the process of debt negociación during the COVID-19 sanitary emergency, following regular process, in late recovery status of this customer accounts, bringing extra time and also other solutions to.
Jan 2021 - Jun 2021
Lifecycle Program Manager
Guide the internal and external customer through the steps to implement the SNTC Portal according to the programm planing and the mensual objetive to reach individual and as a team. Reach the other Managers to work with them as a team with the customer portfolio that I shared with each one in that moment, guiding them through the process, reach te.
Jan 2020 - Jul 2020
Technical Support Agent
Diagnose technical issues locating the best troubleshooting to follow up in the manuals accordingly to the device model and family and the nature of the problem. In hardware evaluate to send part and a tech, in software resolve remotely the issue with the customer online always explaining the process. Look for details like errors codes, noises, background.
Jun 2018 - Jan 2020
Team & coworkers
Colleagues at Twilio
Other employees you can reach at twilio.com. View company contacts for 3794 employees →
EA
Emily Alexis
Colleague at Twilio
Denver, Colorado, United States, United States
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ER
Erica Rianda, Pgmp
Colleague at Twilio
San Francisco, California, United States, United States
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RS
Rochelly Santos Cândido
Colleague at Twilio
Colombia, Colombia
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CL
Christian Laemmerhirt
Colleague at Twilio
New York City Metropolitan Area, United States
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BH
Bharath Hj
Colleague at Twilio
Karnataka, India, India
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MM
Mathan Mohan
Colleague at Twilio
Bengaluru, Karnataka, India, India
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MY
Meghashyam Y
Colleague at Twilio
Bengaluru, Karnataka, India, India
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SS
Sulthana Siyad
Colleague at Twilio
Chennai, Tamil Nadu, India, India
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AA
Alwin Aind
Colleague at Twilio
Bengaluru, Karnataka, India, India
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SM
Sergei Mihhailov
Colleague at Twilio
Estonia, Estonia
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Emily Alexis
Colleague at Twilio
Denver, Colorado, United States, United States
View →
ER
Erica Rianda, Pgmp
Colleague at Twilio
San Francisco, California, United States, United States
View →
RS
Rochelly Santos Cândido
Colleague at Twilio
Colombia, Colombia
View →
CL
Christian Laemmerhirt
Colleague at Twilio
New York City Metropolitan Area, United States
View →
BH
Bharath Hj
Colleague at Twilio
Karnataka, India, India
View →
MM
Mathan Mohan
Colleague at Twilio
Bengaluru, Karnataka, India, India
View →
MY
Meghashyam Y
Colleague at Twilio
Bengaluru, Karnataka, India, India
View →
SS
Sulthana Siyad
Colleague at Twilio
Chennai, Tamil Nadu, India, India
View →
AA
Alwin Aind
Colleague at Twilio
Bengaluru, Karnataka, India, India
View →
SM
Sergei Mihhailov
Colleague at Twilio
Estonia, Estonia
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2 education records
Ingrid Sofía Heosmisberg education
English Upper Intermediate, Idiomas, Excelente
British Council Colombia
Programación De Software, Computer Programming, Specific Applications
FAQ
Frequently asked questions about Ingrid Sofía Heosmisberg
Quick answers generated from the profile data available on this page.
What company does Ingrid Sofía Heosmisberg work for?
Ingrid Sofía Heosmisberg works for Twilio.
What is Ingrid Sofía Heosmisberg's role at Twilio?
Ingrid Sofía Heosmisberg is listed as Operations Engeneer Analyst Level 1, Tech Support, Software Programming Technician, SQL Databases at Twilio.
Where is Ingrid Sofía Heosmisberg based?
Ingrid Sofía Heosmisberg is based in Bogota, D.C., Colombia while working with Twilio.
What companies has Ingrid Sofía Heosmisberg worked for?
Ingrid Sofía Heosmisberg has worked for Twilio, Optum, Concentrix, Teleperformance, and Sitel Group.
Who are Ingrid Sofía Heosmisberg's colleagues at Twilio?
Ingrid Sofía Heosmisberg's colleagues at Twilio include Emily Alexis, Erica Rianda, Pgmp, Rochelly Santos Cândido, Christian Laemmerhirt, and Bharath Hj.
How can I contact Ingrid Sofía Heosmisberg?
You can use AeroLeads to view verified contact signals for Ingrid Sofía Heosmisberg at Twilio, including work email, phone, and LinkedIn data when available.
What schools did Ingrid Sofía Heosmisberg attend?
Ingrid Sofía Heosmisberg holds English Upper Intermediate, Idiomas, Excelente from British Council Colombia.
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