Worked for Jobrad as external employee for 01 year from Brazil and since February 2024, I'm working as a internal in Freiburg, Germany.

F1RST is the Santander Group's technology company.Responsible for the credit card and open finance products in the customer app and internet banking.

INTI is the ticketing platform for the Time for Fun group, which is the third-largest live entertainment company in Latin America• Worked with the business team to prioritize needs and plan solutions to ensure business value to clients, sales, and marketing.• Manage team’s backlog and execution by ensuring product communication with stakeholders• Coordinate and manage all the team’s scrum ceremonies• Creating, owning, and refining user stories that describe and detail new products, features, and services based on feedback from the team• Creating acceptance criteria and accepting stories as they are completed• Main projects: integration with payment and fraud management platforms and implementation of a new type of payment to increase revenue; development of presale features, financial reports, and internal fraud management.

• Manage the accounts of Gold and Premium clients, between music and cooperative segments.• Build and maintain strong client relationships ensuring high levels of client satisfaction and retention.• Along with the team, improve the customer journey, helping to identify deficiencies and establish new processes leading to better management of the business portfolio.• Coordinate across internal teams to help the times to understand customer needs and prioritize productimprovements for the Brazilian market• Conduct client business reviews to collect feedback, assess client health, and share updates on productroadmap & features relevant to the client.• Discover opportunities for additional upsell: Field Ops Manager; equipment rental; marketing products• Worked as Project Manager in the implementation of the “Eventbrite Registration Suite”, an onsite solution for organizers developing personalized apps and setting up the registration process.• Delivery of 20 projects, in events with up to 8k attendees.

- Management of 5 executives from the Customer Success team (based in SP and RJ)- Management of KPIs: new customers; training; renewall; churn (retention); first ride- Understand and collect clients business requirements helping in the decision of the next developments with the technology team meeting with the company business value and goals- Establishing clear communication and creating joint strategies between the financial, operational and support teams to ensure the best customer service- CRMs: SalesForce, JIRA, Gainsight

I was the first professional to be hired to work in the post sales team and I was able to help the managers to understand better clients' needs and also how to better structure the CS area. - Book of Business of 40 clients, among them the largest corporate clients of the ET Corporate product- Clients onboarding and product support. We also helped the client to plan the product deployment with their employees- Delivery Monthly presentations to clients with a focus on reducing taxi expenses and how to better manage the costs in the platform. - Map clients at risk - understand churn and how clients were using the product to ensure their retention- Renegotiation and renewal of contracts