Artist, Facepainter, Muralist, Jewelry Maker

Review insurance sales calls to ascertain quality of service and accuracy of work. Grade and report findings to Quality Assurance Manager and Sales Managers to improve customer experience and accuracy of business written.

Assist in the onboarding process as well as maintaining current customer relations. This was accomplished by answering questions on new customer paperwork to be completed and returned as well as more complex insurance questions to determine best coverage for individual situations and to make changes as needed or where applicable to re-shop insurance policies to ensure the best company/customer fit with correct coverage for the situation.

Toured the complex with potential lessees as well as describing benefits of the apartment complex, accepted applications and qualified new applicants to ensure they were a good fit, resulting in higher retention of lessees with lower rates of eviction and / or move out. Assisted current residents with concerns regarding rent or maintenance when needed.