Ingrid Reynolds Email & Phone Number

Charlottesville, Virginia, United States

Pre-opening responsibilities:• Developing the operations plan, including operating calendar and budgets.• Developing staffing plans, job descriptions, organizational structure, and standard operating procedures for F&B operations.• Implementing comprehensive training and review processes.• Recruiting, hiring, and training the operational staff required to conduct the pre-opening activities.• Representing the hotel in negotiating and maintaining robust relationships with key business partners, customers and employees.• Providing leadership and oversight on all projects end to end, including projecting timelines and critical paths, collaborating with Management for support.• Planning and execution of the Grand Opening.Opening responsibilities:• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards• Preserve excellent levels of internal and external customer service• Design exceptional menus, purchase goods and continuously make necessary improvements• Able to maintain inventory for F&B operations• Identify customers’ needs and respond proactively to all of their concerns• Lead F&B team by attracting, recruiting, training and appraising talented personnel• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork• Comply with all health and safety regulations

Staunton, Virginia, United States

• Manage all F&B and day-to-day operations.• Developing and implementing growth strategies.• Coordinate daily Front of the House and Back of the House restaurant operations.• Lead F&B team by attracting, recruiting, training and appraising talented personnel. • Organize and supervise shifts.• Estimate future needs for goods, kitchen utensils and cleaning products.• Respond efficiently and accurately to customer complaints.• Ensure compliance with sanitation and safety regulations.

Philippines

-Manages complete data entry of the company's fitness booking platform-Enters fitness class schedules from documents into the company database with great accuracy-Keeps company database up-to-date and edits information as necessary

-Delivered personalized service to V-VIP guests to ensure a pleasant dining experience-Assisted guests with order selection by promoting specials and specific menu items-Up-sold additional items and specialty beverages which helped increase restaurant’s quarterly sales-Closely coordinated with kitchen staff to ensure accurate and timely service of multi-course meals -Accurately processed and collected payments from guests using the Point-of-Sale System-Consistently praised for friendliness and exceeding management’s expectations for efficiency

Master Of Business Administration (M.B.A.), Hospitality Management

Bachelor Of Science (B.S.), International Hospitality Management