Ingrid Sallis Email & Phone Number

Aurora, Il

Supervisor• Hire, develop, and direct staff to deliver high levels of service excellence, accountable for KPI results including productivity, quality and timeliness goals• Mentor 40% of call center associates to assume new positions including sales • Successfully create, organize, and execute Customer Service Week 6 consecutive years including, activity planning, décor selection and handling catering all within budget resulting in high levels of employee moraleProject Management• Project leader for numerous Industrial Financial Systems/Enterprise Resource Planning (IFS/ERP) business system implementations and upgrades. Accountable for reviewing project requirements, creating project status reports, executing project plans, developing staffing management plans and conducting user training on deployed products• Project administrator on multiple Cisco Information Systems upgrades. Charged with investigating issues, creating test plans, analyzing data and documenting procedures resulting in improved system reliabilityTrainer - Human Resources• Created effective evaluation tools used to expedite hiring process by 50%• Restructured training reducing idle time by 70%, boosting company productivity• Developed tools to assess performance of new hires resulting in a systematic way to track performance

Aurora, Il

Account Manager• Engineered and launched loss prevention process that reduced losses by 50% and strengthened quality of service• Assisted clients in assigned territory by promoting products, providing training, and resolving issues These activities resulted in increased brand loyalty • Generated bi-weekly reports highlighting account performance, customer satisfaction and operational trend analysis to Sales and Customer Service Directors

Aurora, Il

Team Leader• Handled major recall of inventory. Managed planning for recall, designing contact strategies, maintaining detailed records and deploying replacement products Customer Service Representative• Managed multiple priorities and met performance benchmarks (accuracy, volume) effectively in a heavy call volume quota