Ingrid Dasilva Email & Phone Number

Upper Saddle River, New Jersey

• Ensured implementation and delivery of training to employees globally, working directly with VP and Manager of People Development. Sourced authors and training specialists to deliver training virtually. Interacted with.
• Enabled increased telecourse delivery from 1 to 10 per week by creating a process for initiating and tracking telecourses.
• Proposed and executed improvement that deployed electronic vs. manual process for delivering books to employees in advance of training sessions.
• Created web pages using a Knowledge Base, enabling training to be posted on People Development Network website before training occurred and also making recorded training available for registration.
• Entered training records into LMS, ensuring accuracy of information.
• Edited live training sessions and provided employee access by removing background noise and redundant information from mp3’s recorded using Audacity and posting to intranet.

Stamford, Connecticut

• Performed inventory control functions and provided operational and administrative assistance to company president.
• Safeguarded continuous product flow throughout US and European markets by forecasting and tracking inventory coming from Asian factories.
• Ensured timely deliveries by interfacing with Asian factories, brokers and trucking companies, anticipating and resolving logistics or customs issues.
• Maintained proper inventory levels in warehouse by preparing monthly production updates for warehouse customers as well as monthly inventory counts for reconciliation with accounting.

Pearl River, New York

• Facilitated timely completion of preventive maintenance and work orders for equipment in Research division. Partnered with Director, Manager, engineers, union employees, contractors and vendors in scheduling.
• Drove reduction of department work order backlog 15% through close monitoring and proactive outreach.
• Reduced outstanding preventive maintenance job orders 20%, precluding adverse product impact through proper scheduling and placing timely vendor maintenance requests.
• Increased customer satisfaction by allocating appropriate manpower for timely work order completion.
• Created and implemented contractor tracking template which captured vital information for annual forecasting process.
• Maintained 100% training completion by ensuring awareness of needs and driving timely closure as departmental training coordinator.