Business and compliance strategist with specialist leadership support for aged care providers. Undertaking analysis of workforce and compliance with the regulatory requirements. As an appointed advisor, developing compliance remediation plans and supporting systems to respond to aged care regulatory outcomes and requirements under the NDIS Practice Standards. Coaching leaders in their sustainability strategies and model of care. Working with senior leaders and Board in embedding governance oversight, decision-making and reporting mechanisms including monitoring of risk. Undertaking auditing programs for providers both on-site and desktop reviews identifying improvement and compliance activities. Development of data programs / analytics for monitoring of clinical and service risk. Education and training in team development to build high performing teams.

As Associate Fellow of the Australasian College of Health Services Management, Ingrid brings together a broad range of experience to a consultancy role for aged care and disability services. Ingrid's unique mix of skills and experience in regulatory compliance, data measurement, business operations, change management, strategy, leadership and coaching with experience as the technical expert on the development of the aged care quality standards has made a difference for a number of organisations in sustaining finances and safety and quality in service delivery. Ingrid works in collaboration to improve policies and systems to respond to regulatory requirements, recognising dimensions of quality that are relevant to the organisation and their consumers and participants. Leading cultural and organisational change programs through transformational leadership. Developing resources, performance measurement and training programs to support ongoing sustainable improvement. Associate Fellow and Certified Health Manager - Australasian College of Health Services Management.International Standards .Member of the Institute of Managers and Leaders.Member of the International Society in Health Care (ISQua) and Member Surveyor for ISQua External Evaluation Association of international healthcare standards.

The NDIS Quality and Safeguards Commission commenced on 1 July 2018 with regulatory oversight of NSW and SA providers of supports and services under the NDIS. NDIS Commission.

Establishment team for the Commonwealth National Disability Insurance Scheme Quality and Safeguards Commission.

Development of guidance material for the single set of aged care standards implemented in 2018.

Drive results for regulatory performance and work towards risk based regulation approaches to streamline program activitiesDesign and innovate processes for assessment of performance of aged care services using technologyLead the development of policies and procedures to inform aged care accreditation and quality review programsLead the development of internal and industry resources for assessing Accreditation standards and Home care standards including auditing guides and industry guidesLead the development of aged care industry information and guidelines to support self-assessment and continuous improvement against standardsSubject matter expect on a range of projects including participation on Department of Health regulatory reform activities

Development of policies and procedures to inform internal operations for accreditation and quality review of aged care providersDevelopment of resources and tools for assessor and reviewer workforce for assessing Accreditation standards and Home care standards including results and processes guidesDevelopment of aged care industry information and guidelines to support self-assessment and continuous improvement against standards

Development of company policies and proceduresDevelopment of reporting tools and technical resources for auditorsTechnical advisor on quality and accreditation in aged careProject managementAdvising businesses on accreditationDeveloping training and education programsQuality assurance and risk analysisAged Care Quality AssessorInternational Surveyor for International Society in Quality and Health CarePersonal mentorDocument management systemsISQua Surveyor

Lead development of risk based policies for the protection of vulnerable children and a supportive mentoring program.

Lead quality and compliance activities to support the delivery of quality aged care services and meeting regulated standards across all areas of service delivery.

Lead quality and compliance for quality aged care services and compliance with regulatory requirements.

Lead analytical research for finance and general management consulting for clients including costing analysis and forecasting.