Ingrid Martinez Email & Phone Number

Kilkenny, Ie

• Developing SQL, Metabase, Power BI, Python and Machine Learning skills.• Collect, analyse and interpret large volumes of data to extract insights that help the company make strategic decisions.

São Paulo, São Paulo, Brasil

• Developed a deep understanding of clients’ business needs and aligned the company's offerings accordingly.• Identified and pursued opportunities for upselling, cross-selling, and new business development within existing accounts.• Worked with clients to implement long-term strategic goals, fostering mutually beneficial partnerships.• Collaborated with internal teams including sales, marketing, and product development to deliver solutions to clients.• Provided feedback and insights to internal stakeholders to help improve products and services based on client feedback.• Monitored key account performance metrics and reported on progress and potential risks to senior management.• Prepared regular reports on account activity, forecasts, and opportunities to improve performance.• Negotiated contracts and pricing agreements with key clients, ensuring a win-win outcome.• Managed contract renewals and ensured compliance with terms and conditions.Key Achievements to Highlight: • Closed R$200,000+ in contracts by leveraging data insights and strategic client engagement. • Led the team in active deals and pipeline management, overseeing 11 clients in just 7 months.• Contributed to the development of a new vertical by analysing market needs and client feedback.

Salvador, Bahia, Brasil

• Proactively identified new sales opportunities by prospecting, networking, and engaging with potential clients.• Presented and demonstrated the company’s products and services to clients, tailoring solutions to meet their specific needs.• Closed sales deals, ensuring that all contractual and pricing terms were negotiated effectively.• Maintained and developed strong relationships with existing clients to maximize sales opportunities.• Provided ongoing support to customers, addressing their concerns and ensuring they were satisfied with the product or service delivered.• Collaborated with the sales and marketing teams to create and implement strategic sales plans.• Contributed to setting sales targets and developing action plans to achieve them.Monitored and analysed sales performance metrics to track progress towards targets.• Prepared and submitted sales reports and forecasts to management, providing insights into sales trends and areas for improvement.Key Achievements to Highlight: • Successfully drove R$800,000 in average monthly revenue through effective portfolio management and sales strategies.• Reduced delinquency to 5%-15% by applying data-driven credit and risk management techniques.• Contributed to the company’s pricing strategy by analysing competitive market data.

Salvador, Bahia, Brasil

• Improved operational efficiency through process optimization ability to streamline purchasing, inventory management, and financial processes contributed to smoother operations.• Ensured compliance and managed audits successfully navigating audits and compliance issues highlights your strong attention to detail and understanding of regulatory frameworks, which are essential in Business Analyst roles for risk assessment and mitigation.• Led health and safety programs: Managing environmental, health, and safety programs shows your capacity for managing large-scale, cross-functional projects.• Coordinated procurement and vendor management: By overseeing supplier contracts and purchases, you demonstrated your skills in vendor analysis, cost control, and process management.Key Achievements to Highlight: • Optimised procurement and inventory processes, improving operational efficiency across the unit.• Successfully managed compliance and audit procedures, ensuring adherence to regulations.• Led key health and safety initiatives, improving EHS practices and reducing operational risk.

Salvador, Bahia, Brasil

• Experience in dealing with internal material invoices and processing supplier invoices, demonstrating financial management skills.• Ability to deal with customer calls and support in resolving demands.• Experience in assisting in internal corporate campaigns, highlighting organizational and coordination skills.• Proficiency in issuing sales invoices and providing support to sales representatives in monitoring customer payments, demonstrating sales assistance skills.• Ability to support the team in managing collections from delinquent customers, emphasizing financial monitoring and account management.

Salvador, Bahia, Brazil

• Worked closely with other departments, such as sales, technical support, and billing to address customer needs.• Communicated customer feedback and suggestions to internal teams for product or process improvements.• Responded to customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions.• Provided detailed product or service information to assist customers in making informed decisions.• Handled customer complaints, troubleshooting issues, and offering appropriate solutions or alternatives. Key Achievements to Highlight: • Launched two retail stores and expanded the business into new regions, increasing customer base and revenue.• Grew customer engagement through strategic marketing campaigns, contributing to brand recognition and sales.• Maintained sustainable growth by managing budgets, forecasting sales, and optimising operations.

Salvador E Região, Brasil

• Contributed to the creation and analysis of sales performance reports.• Actively collaborated in conducting price research and market analysis.• Frequent visits to medium-sized retail clients for assessment and interaction.• Assessed and analyzed the effectiveness of retail points of sale, identifying improvement opportunities.• Contributed to the development of comprehensive reports on marketing activities.• Provided operational support for the implementation of merchandising strategies.• Assisted in tracking product records, sales, offer implementations, and innovations.

Salvador, Bahia, Brasil

Salvador E Região, Brasil

Data Formation

English Language, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bacharelado, Administração De Empresas