Ingrid Morales Email & Phone Number

Los Angeles, California, US

San Francisco, CA, US

San Jose, CA, US

• As Lead TPgM & Agile Scrum Master, managed the execution of Eng. Team’s release management life-cycle across 3 time zones. Owned managing simultaneous programs, defining milestones, success criteria, resource.
• Piloted a restructuring of existing suboptimal feature decision-making processes, improving software engineering productivity, measured by Feature Implementation, from 30% to 80%. Led onboarding for partner.
• Delivered 98% of project milestones on-time (A/B testing, Latency, Scalability, Optimization, and War-Time Control).

Menlo Park, CA, US

• Led strategic initiative to proactively secure the British royal family’s verified social accounts from hostile actors in the wake of Queen Elizabeth’s passing in the summer of 2023Anticipating a surge in impersonation.
• Led effort to reduce leakage of Unverified Accounts into Verified Accounts hotlists in our CRM; this resulted in reduced instances of internal sales reps reaching out to Unverified Account holders by 30%, helping to.
• Delivered algorithm updates for sensitive consumer-facing products at high velocity, delivering 99% ofteam's algorithm updates within the company delivery SLA of 48 hours.Tech Stack:
• Advanced Excel
• Lucid Chart
• SQL

Palo Alto, CA, US

• Onboarded Fortune 500 customers onto first-party tooling products to manage their Cloud Portfolio.Planned requirements, managed project schedules, identified risks, and communicated with cross-functional partners.

Palo Alto, CA, US

• Automated manual process for vetting, negotiating, and renewing B2B software contracts; launched a new centralized dashboard, delivering clear spend insights to C-Suite leadership to make decisions aligned with company.
• Appointed by CTO to establish inaugural Latino ERG for the company's engineering organization. Successfully cultivated a sense of belonging amidst the challenges posed by the COVID-19 pandemic. Tech Stack:
• Jira
• Internal Dashboards
• PowerBI
• Github

Palo Alto, CA, US

• Managed budget across all business units worth over 5 Billion Dollars. Hardware and Software Asset Management Support: Request and approval process, procurement management, life cycle management, redeployment and.
• Coordinated 11 teams and their successful participation in VMware's largest annual event - RADIO.

• Created surveys and analyzed data to collect user feedback, resulting in several improvements to online chat platform.

New York, NY, US

• The Center for Board Excellence was acquired by NASDAQ in 2019- Employee #13 for Startup
• Grew social media following by 5% in two months by creating an original social media campaign project.
• Created website layouts for PC and Smartphones using WordPress, resulting in optimized UX.
• Created AdWords campaigns, resulting in an increase of website traffic and demo requests.
• Cleaned CRM system by using qualitative data, resulting in increased efficiency of 4% in our workflows
• Deployed system integrations for over a dozen clients using Waterfall methodology through the stages of assessing requirements, analyzing capabilities, designing and coding the demo, testing and operationalizing the.

Greensboro, NC, US

• Increased student satisfaction from 73% to 87% over 3 years by analyzing data and creating programs to improve customer service provided by 15 consultants under my report.
• Participated in annual planning for the organization, including performance appraisals.

Bachelor Of Applied Science (Basc), International Business And Communication Studies

International Business, International Business

Marketing And Communication Studies