Ingrid R.
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Ingrid R. Email & Phone Number

Senior Manager - Technical Customer Support at ISI Markets
Location: Bogotá D.C. Metropolitan Area, Colombia, Colombia 8 work roles
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✓ Verified Jun 2026 2 data sources Profile completeness 71%

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Current company
Role
Senior Manager - Technical Customer Support
Location
Bogotá D.C. Metropolitan Area, Colombia, Colombia
Company size

Who is Ingrid R.? Overview

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Quick answer

Ingrid R. is listed as Senior Manager - Technical Customer Support at ISI Markets, a company with 106 employees, based in Bogotá D.C. Metropolitan Area, Colombia, Colombia. AeroLeads shows a matched LinkedIn profile for Ingrid R..

Ingrid R. previously worked as LLM Business Analysis Manager at Turing and CS Group Manager at Amazon.

Company email context

Email format at ISI Markets

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ISI Markets

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Profile bio

About Ingrid R.

I am a senior leader in customer service with over 9 years of experience in the BPO/e-commerce industry, specializing in frontline operations and performance management for the past 7 years. I have successfully led customer service accounts across LATAM, Europe, and the US, managing teams of 5-7 leaders overseeing more than 180 employees.Throughout my career, I have been responsible for designing and executing high-level strategies to ensure accurate representation of frontline operations performance for NA and EU accounts. I have overseen operational delivery and team efficiency, driving country-level initiatives across global networks. My focus has always been on collaborating with stakeholders to review performance trends and take proactive measures to enhance service levels.Key achievements include expanding internship programs, centralizing performance metrics data, and implementing absenteeism management strategies, which resulted in significant improvements in operational efficiency. By redefining strategies with worldwide QA teams, I successfully enhanced end-customer satisfaction.My goal is to drive organizational transformation and operational excellence through the continuous implementation of strategic improvement initiatives. I am passionate about creating an engaging work environment aligned with company principles and supporting the development of future leaders.

Current workplace

Ingrid R.'s current company

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ISI Markets
Isi Markets
Senior Manager - Technical Customer Support
Bogotá, Bogota, CO
Website
Employees
106
AeroLeads page
8 roles

Ingrid R. work experience

A career timeline built from the work history available for this profile.

Senior Manager - Technical Customer Support

Bogotá, Bogota, CO

Llm Business Analysis Manager

Current
Sep 2024 - Present

Cs Group Manager

Sep 2021 - May 2024

Cs Team Manager

Bogotá, Distrito Capital, Colombia

May 2020 - Sep 2021

Cs Team Manager - Groupon

Feb 2019 - May 2020

Training Lead - Groupon

Bogotá D.C., Colombia

Jul 2017 - Jan 2019

Customer Care Coordinator

Transportes Esivans S. A. S

Bogotá, Distrito Capital, Colombia

Dec 2014 - Jun 2016
Team & coworkers

Colleagues at ISI Markets

Other employees you can reach at turing.com. View company contacts for 106 employees →

FAQ

Frequently asked questions about Ingrid R.

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What company does Ingrid R. work for?

Ingrid R. works for ISI Markets.

What is Ingrid R.'s role at ISI Markets?

Ingrid R. is listed as Senior Manager - Technical Customer Support at ISI Markets.

Where is Ingrid R. based?

Ingrid R. is based in Bogotá D.C. Metropolitan Area, Colombia, Colombia while working with ISI Markets.

What companies has Ingrid R. worked for?

Ingrid R. has worked for Isi Markets, Turing, Amazon, Conduent, and Teleperformance Colombia.

Who are Ingrid R.'s colleagues at ISI Markets?

Ingrid R.'s colleagues at ISI Markets include Rushank Doshi, Valentin Aniceto, Mounica N, Moses Wanjema, and Katta Nitin.

How can I contact Ingrid R.?

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