Ingrid S. Email & Phone Number

International Business Development Nordics

Europa

Responsible for all central activities and development of Customer Care in Europe. Customer Care is the Protime knowledgecenter and helps customers with issues and questions on Protime HR software and hardware. Besides this, manager of the Customer Care team in the Netherlands. Member of the Management Team.

Project management for implementation of Time and Attendance software and hardware and access control, for customers 250+ FTE. These projects include hardware, software and interfacing, for example with core HR and payroll systems. Besides this, I manage the support departement. This involves managing daily operations and coaching the team. As Protime is.

Waddinxveen

Teamlead for 2 teams (15 FTE) A. (Feb 2020 - March 2022) Team ICT consultancy; responsible for turnover for this team that implements workforce management solutions for access control and time registration. B. Team Customer Care (Jan 2018 - current); responsible for the team that provides support on our workforcemangement solutions. The team handles.

Utrecht Area, Netherlands

Project management and advisory in digitization of HR, HR technology, HR systems, HR processes, HR in- and outsourcing. Please find more detailled information in the Projects section below.--- Recent projects: ------ HR Process optimization and system evaluation, Healthcare (>1000 FTE) ---mrt. 2017 – jun. 2017 In order to optimize the HR processes, I.

Utrecht Area, Netherlands

Project management for (new) Global HR department of UNIT4. HR transformation project, in order to restructure all local HR activities in 26 countries into one global HR organisation. This included the design of the Target Operating Model and Service Delivery Model as well as the development of Global HR Processes and the design of a blueprint for the.

UNIT4 Holding

UNIT4 is an international software company, > 4000 employees in >25 countries. In this position, I managed several projects for the UNIT4 organization itself. 1. International projectmanagement, global implementation HR module of ERP System (Agresso). (Nov 2013- July 2014) 2. Projectmanagement implementation HR module UNIT4 ABW/ Agresso in 11 UNIT4.

Responsible for daily operations of support department for various HR Systems (EMIS, TMS, Lopac). I regularly closed SLAs with customers and monitored and reported performance. Furthermore, I optimized the service level by integrating the Support Function into the R&D department. Project management for implementation of a new Servicedesk System (SDE).

Projectmanagement of implementations of HR- and e-HRM systems at UNIT4 customers. (Medium and large companies, 200 > 50.000 FTE).

Amersfoort

Responsible for optimization of HR Processes in HR SSC and daily operations of HR Servicedesk (front office and back office, 10 FTE). Involved in implementation of ERP system ABW, (\Agresso Business World).

Nieuwegein

Assessment and execution of assignments and projects in (e)-hrm- en payroll implementation, including process improvements and optimization of use of HR IT. Also planning of assignments for team of consultants.

Responsible for development of new functionality in HR software. In this position I translated developments in the HR function into system functionalities. Worked closely together with the R&D department.

Nieuwegein

Implementatie van HR en Payroll software bij klanten (organisaties > 100 FTE).

Amsterdam

Post Bachelor Hr Management

Prince2 Foundation + Prince2 Practitioner

Bc, Commerciële Economie, Industrial Marketing

Lean Six Sigma Yellow Belt