Operations Manager
CurrentResponsible for 350 properties in USA delivering well-managed, cost-effective management of client properties in accordance with legislation and industry leading practices. Coordinate activity between the client and tenants, and ensure compliance under the terms of the occupational leases, and enhance the value of the asset through a structured programme of maintenance and development.>Relationships: develop and maintain positive and client-focused relationships with landlord, investors, external asset managers, tenants and occupiers. Work in partnership with onsite management teams and regional facilities management. Develop and maintain an influential network of internal and external associates with a view to creating business opportunities over time.>Management information and reporting: prepare management reports in accordance with clients’ requirements including analysis and explanation of client accounting aspects.>Client accounting: approve outputs including client statements, demands, reconciliations, payments/credits and other financial reporting.>Rent collection: be accountable for delivering pre-agreed collection targets for rent, service charge and other monies. Resolve disputes, pursue collection and recommend debt recovery actions.>Budgets: prepare and monitor non-recoverable spend and capital expenditure including planned works and contractor spend for which onsite management teams are responsible.>Contracts and contractor management: keep abreast of contractor activity, retendering, etc through regular communication with onsite management teams. Update, grow and maintain an accurate database of vendors.>Property management fees: identify and develop opportunities for increasing revenue. To monitor work in progress, raise fees ensuring at all times that the due costs are recovered from each property, monitor aged debts, chase payment promptly and the details are recorded correct and updated as necessary.
